EUR/AUD and EUR/CAD hourly and daily data unavailable

MKlein
Posts: 147
Joined: 14 Aug 2007

EUR/AUD and EUR/CAD hourly and daily data unavailable

Postby MKlein » 25 Jun 2008

Historical data is unavailable for the EUR/AUD pair in hourly and daily timescales before 11 06 2008. Minute data (for example, requesting 12h charts as 720m) works fine.

Same goes for EUR/CAD before 16 06 2008.

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Marina Pashkova
Posts: 2758
Joined: 27 Jul 2007

Postby Marina Pashkova » 26 Jun 2008

Hi MKlein,

The secondary server really had gaps for the indicated symbols and periods.

The primary server has all the data though. Your MCFX probably switched to the secondary server during an internet connection problem. To go back to the primary server, just shut MCFX down and then run the program again.

Regards.

MKlein
Posts: 147
Joined: 14 Aug 2007

Postby MKlein » 26 Jun 2008

Your MCFX probably switched to the secondary server during an internet connection problem. To go back to the primary server, just shut MCFX down and then run the program again.
Thanks Marina - I guess should have tried restarting MCFX, but it's not always convenient.

Is there any way to tell which server is being used without restarting MCFX?

MKlein
Posts: 147
Joined: 14 Aug 2007

Postby MKlein » 02 Jul 2008

Also a big gap in CAD/JPY now - no data at all between 11/06/2008 and 24/06/2008. Again this appears to be on only one of the two servers. Restarting MCFX seems to restore the data, but refreshing the chart seems to flip to the second server, and the gap is there again.

Hourly data is also corrupt in the period 27/05/2008 to 09/06/2008, not just in CAD/JPY, but in many pairs.

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Marina Pashkova
Posts: 2758
Joined: 27 Jul 2007

Postby Marina Pashkova » 02 Jul 2008

Hi MKlein,

We have filled the gaps on the additional server. Thank you for reporting!

By the end of July, we'll have a system in place that will allow to avoid gaps on the secondary server as well.

Regards.


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