Portfolio Trader showes wrong position after a stock was sold

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siscop
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Portfolio Trader showes wrong position after a stock was sold

Postby siscop » 21 Dec 2016

This morning I had 2 open positions: NWBI and RCL.
After the market opened I noticed that RCL Exit wasn’t handled anymore so I looked at the Orders and RCL was sold (attachment RCL-Sell2.jpg + RCL-Sell3.jpg)
– but was weird is that Portfoilo Real-time Auto Trading RCL was still on Position +58 (attachment RCL-Sell.jpg).
I expected it to be flat.
RCL-Sell.jpg
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RCL-Sell2.png
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RCL-Sell3.png
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siscop
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Re: Portfolio Trader showes wrong position after a stock was sold

Postby siscop » 21 Dec 2016

Now after market closed the Portfolio Trader had the right Position for the stock RCL (flat). I am not really sure when it updated the information but it had the wrong info for at leased 4 hours. After market I looked it up again and it said flat.

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Alex MultiCharts
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Re: Portfolio Trader showes wrong position after a stock was sold

Postby Alex MultiCharts » 23 Dec 2016

Hello,

1. Please send us the Log files, collected via Feedback application (in MultiCharts go to Help -> Feedback).
2. The exact time and date of the issue.
3. Broker ID numbers of the problem orders.

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siscop
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Re: Portfolio Trader showes wrong position after a stock was sold

Postby siscop » 23 Dec 2016

I thought after a restart the Logs are erased and I did start the computer new due to the mouse wheel problem. I will send you the Logs when it happens again


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