MULTICHARTS 12.0 RELEASE 6

Questions about MultiCharts and user contributed studies.
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Henry MultiСharts
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MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 03 Apr 2019

MultiCharts 12.0 Release 6 builds 18021 (x32) / 18022 (x64) is out now!
You can check the change log in our blog.
Go to Download page
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Re: MULTICHARTS 12.0 RELEASE 6

Postby fibdax » 04 Apr 2019

watchlist realtime not function see gif .
do I have to uninstall and reinstall the r5 or do I have to do some backups?
I sent you a report via MC

even when you close the workspace it freezes
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Re: MULTICHARTS 12.0 RELEASE 6

Postby fibdax » 04 Apr 2019

I reinstalled the 5 and the watchlist works
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Re: MULTICHARTS 12.0 RELEASE 6

Postby wzero » 04 Apr 2019

There is a lot of "Interactive Bokers TWS warning message: Max number of tick-by-tick requests has been reached." after install Release 6.

I also have the same issue that Watchlist's DateTime stop updating while chart is still moving.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 04 Apr 2019

fibdax, wzero, we are checking it.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby CrazyNasdaq » 05 Apr 2019

Yesterday I've installed R6 and during the morning 2 times all my quotes on DAX futures stopped to work and update creating a delay of about 1 hour (I use CQG datafeed ). I've uninstalled release 6 and reinstalled R5 and all started to work well as usual.
Please check the upades on CQG datafeed

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 05 Apr 2019

CrazyNasdaq wrote:Yesterday I've installed R6 and during the morning 2 times all my quotes on DAX futures stopped to work and update creating a delay of about 1 hour (I use CQG datafeed ). I've uninstalled release 6 and reinstalled R5 and all started to work well as usual.
Please check the upades on CQG datafeed
CrazyNasdaq, we were unable to replicate it with CQG data feed on our end, but we will continue testing it.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 05 Apr 2019

wzero wrote:There is a lot of "Interactive Bokers TWS warning message: Max number of tick-by-tick requests has been reached." after install Release 6. I also have the same issue that Watchlist's DateTime stop updating while chart is still moving.
fibdax wrote:watchlist realtime not function see gif .
wzero, fibdax, please update to the latest build of he platform.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 05 Apr 2019

Dear users,

We are removing MultiCharts 12 Release 6 from the website until the IB realtime data issue receives a solution. We apologize for the inconvenience.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby sptrader » 05 Apr 2019

I'm trying to remove R6 and the installer won't take me to the remove menu- gets stuck and says "install package could not be opened". (I tried twice-even re-booted before the second attempt).
I'll try again tomorrow.
Can I remove R6 with the windows uninstaller instead of re-running the MC6 install program?

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 08 Apr 2019

sptrader wrote: Can I remove R6 with the windows uninstaller instead of re-running the MC6 install program?
sptrader, this is the same procedure using the same file. If you still have the issue you can come to the live chat for the assistance, or wait for the updated installer that is coming in a few days.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby sptrader » 08 Apr 2019

Henry MultiСharts wrote:
sptrader wrote: Can I remove R6 with the windows uninstaller instead of re-running the MC6 install program?
sptrader, this is the same procedure using the same file. If you still have the issue you can come to the live chat for the assistance, or wait for the updated installer that is coming in a few days.


The program runs fine for what I need right now, so I'll just wait for the new installer.

if I try to run the R6 installer program again, it locks up and can't continue.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 09 Apr 2019

The updated MultiCharts 12.0 Release 6 (builds 18021 (x32) / 18022 (x64)) is out now.
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Re: MULTICHARTS 12.0 RELEASE 6

Postby wzero » 10 Apr 2019

The "Watchlist stop updating" issue is still there for the updated donwload.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby fibdax » 10 Apr 2019

I installed the new version and tried this script by copying the DLL to the MC64 installation path. He tells me he can't find the DLL, did I make a mistake or is he a bug of the latest version? I am attaching the site from where I got everything including the DLL

https://fx1.net/blog/TS/
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Re: MULTICHARTS 12.0 RELEASE 6

Postby CrazyNasdaq » 10 Apr 2019

CQG chart locks after a while. DOM recieve quotes and is live, while CQG charts after a while stucks and there is no way to unlock the chart. The only way is to close all the MC platforms and sessions and to open again all new sessions. This happends 3 times during this morning and it was the same even with the previous MC 12 Release 6
With MC 12 R5 this behaviour happends hardly ever.
With MC 12 R6 this is the 6th times in 2 days
Attached there is a short video of this bug

https://www.youtube.com/watch?v=KjQe18mgtH4&feature=youtu.be

I've reverted to MC 12 R5

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 10 Apr 2019

wzero wrote:The "Watchlist stop updating" issue is still there for the updated donwload.
wzero, we are working on a fix for it.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 10 Apr 2019

fibdax wrote:I installed the new version and tried this script by copying the DLL to the MC64 installation path. He tells me he can't find the DLL, did I make a mistake or is he a bug of the latest version? I am attaching the site from where I got everything including the DLL

https://fx1.net/blog/TS/
fibdax, you need to make sure you have the proper DLL for the version you are running.
32bit DLL will work with MC 32bit only. 64bit dll is compatible only with MC 64bit.

If the file path is not explicitly specified in the study code then MultiCharts searches in its installation folder, then in the PATH environmental variable (Control Panel->System->Advanced System Settings->Environment Variables->User Variables).

If you still have the issue - you need to check the DLL dependencies, for example using Dependency Walker.
Most likely you do not have something required for your DLL present on the PC where you have the issue.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 10 Apr 2019

CrazyNasdaq wrote:CQG chart locks after a while. DOM recieve quotes and is live, while CQG charts after a while stucks and there is no way to unlock the chart. The only way is to close all the MC platforms and sessions and to open again all new sessions. This happends 3 times during this morning and it was the same even with the previous MC 12 Release 6
With MC 12 R5 this behaviour happends hardly ever.
With MC 12 R6 this is the 6th times in 2 days
Attached there is a short video of this bug

https://www.youtube.com/watch?v=KjQe18mgtH4&feature=youtu.be

I've reverted to MC 12 R5
CrazyNasdaq, do you have a scanner/watchlist window open when the issue happens?

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Re: MULTICHARTS 12.0 RELEASE 6

Postby CrazyNasdaq » 10 Apr 2019

Henry MultiСharts wrote:
CrazyNasdaq, do you have a scanner/watchlist window open when the issue happens?


Yes, I've a workspace with a scanner window in one of my multi sessions of Multicharts

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Re: MULTICHARTS 12.0 RELEASE 6

Postby fibdax » 10 Apr 2019

Henry MultiСharts wrote:
fibdax wrote:I installed the new version and tried this script by copying the DLL to the MC64 installation path. He tells me he can't find the DLL, did I make a mistake or is he a bug of the latest version? I am attaching the site from where I got everything including the DLL

https://fx1.net/blog/TS/
fibdax, you need to make sure you have the proper DLL for the version you are running.
32bit DLL will work with MC 32bit only. 64bit dll is compatible only with MC 64bit.

If the file path is not explicitly specified in the study code then MultiCharts searches in its installation folder, then in the PATH environmental variable (Control Panel->System->Advanced System Settings->Environment Variables->User Variables).

If you still have the issue - you need to check the DLL dependencies, for example using Dependency Walker.
Most likely you do not have something required for your DLL present on the PC where you have the issue.


I think the problem is the 32 bit dll. Too bad I wanted to speed up the append.
Unfortunately I have no reference on the site to ask if it has a 64-bit version
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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 11 Apr 2019

We have rolled back the code that was causing the platform/data to lock/freeze. This issue should be resolved now.
We sincerely apologize for all the inconvenience brought by it.
The updated MultiCharts 12.0 Release 6 (builds 18037 (x32) / 18038 (x64)) is out now.
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Re: MULTICHARTS 12.0 RELEASE 6

Postby Smoky » 12 Apr 2019

Henry MultiСharts wrote:In QuoteManager Window go to Tools->Data sources->IB->Settings, enable the option "Use legacy interface for tick by tick data".


Sorry Henry, can't find this setup

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 12 Apr 2019

Smoky wrote:Sorry Henry, can't find this setup
This means you are running a newer build in which this feature has been removed. Make sure you've updated to version 12.0 Release 6 (builds 18037 (x32) / 18038 (x64)).

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Smoky » 12 Apr 2019

That mean we don't have new tick/tick IB feature for the moment ?

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Chartsurfer » 13 Apr 2019

Henry,

I am using MC 12 with Rithmic R|API+.

With both versions of MC12 R6 I have experienced total freezes of MC on three different machines with all MC windows/charts going to pale white. The freezes appeared out of the sudden after some time connected to Rithmic. After rebooting and starting again MC12 R6 there was no crash report to be sent. Rolling back to MC 12 R5 everything is back to normal and stable.

Best

Peter

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Re: MULTICHARTS 12.0 RELEASE 6

Postby bucks » 14 Apr 2019

Just wanna say Thanks!
Days back to running MC 12R1, it's hang, high CPU usage opening wsp, and wire indicators display...etc.
After V12R6 installed, it's super! No more high CPU, quicker wsp opening(indicators calculation) than it was used to be(MC11, MC10...etc)
very nice job! :D :D :D

a little problem however, where can I find "as default" check box in the Format Window when I wanna disable "show session breaks" as default? :?:
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Re: MULTICHARTS 12.0 RELEASE 6

Postby piranhaxp » 15 Apr 2019

MultiCharts 12.0 Build 18038 (x64)
OS: Windows 10 Pro + Windows Server 2019 Standard

Even simple indicators to write values into a txt-file every minute fail after Multicharts upgrade from build 17586 to 18022 and 18038. They wrote the values in an unpredictable frequency after the upgrade. I'm defining kernel32.dll in the scripts. Thought a full recompile of all the scripts would help, which was not the case. After reverting to build 17586 back again, all went well again and runs fine since.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 15 Apr 2019

Smoky wrote:That mean we don't have new tick/tick IB feature for the moment ?
This feature has been postponed until MultiCharts 13 as we need to spend more time on it.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 15 Apr 2019

Chartsurfer wrote:I am using MC 12 with Rithmic R|API+.With both versions of MC12 R6 I have experienced total freezes of MC on three different machines with all MC windows/charts going to pale white. The freezes appeared out of the sudden after some time connected to Rithmic. After rebooting and starting again MC12 R6 there was no crash report to be sent. Rolling back to MC 12 R5 everything is back to normal and stable.
Peter, based on the description - we have fixed it in builds 18037 (x32) / 18038 (x64). You need to make sure you are running this latest build. If the issue still happens on it - please send us the logs and dumps for the analysis without closing any windows / ending any processes manually:
Go to Windows Start menu->All programs->MultiCharts64->Feedback.
Select these options:
- Attach a screenshot;
- Attach log files to help us understand what happened;
- Attach minidump for crash analysis;
- Upload collected data to Help Desk.
Click the Send button.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 15 Apr 2019

bucks wrote:a little problem however, where can I find "as default" check box in the Format Window when I wanna disable "show session breaks" as default? :?:
bucks, it is still there under Format Window->Background tab. Are you missing it at the bottom of this window? Are you using increased DPI settings in your OS?

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 15 Apr 2019

piranhaxp wrote:MultiCharts 12.0 Build 18038 (x64)
OS: Windows 10 Pro + Windows Server 2019 Standard

Even simple indicators to write values into a txt-file every minute fail after Multicharts upgrade from build 17586 to 18022 and 18038. They wrote the values in an unpredictable frequency after the upgrade. I'm defining kernel32.dll in the scripts. Thought a full recompile of all the scripts would help, which was not the case. After reverting to build 17586 back again, all went well again and runs fine since.
piranhaxp, please email to support the workspace and study for replicating this behavior on our end.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Chartsurfer » 16 Apr 2019

Henry,

thank you for the hint. The freeze problem happend with builds 18002 and 18022. Somehow I had missed the release of builds 18038 and 18040...

With the latest version of MC12 R6 no problems yet.

Best

Peter

Henry MultiСharts wrote:
Chartsurfer wrote:I am using MC 12 with Rithmic R|API+.With both versions of MC12 R6 I have experienced total freezes of MC on three different machines with all MC windows/charts going to pale white. The freezes appeared out of the sudden after some time connected to Rithmic. After rebooting and starting again MC12 R6 there was no crash report to be sent. Rolling back to MC 12 R5 everything is back to normal and stable.
Peter, based on the description - we have fixed it in builds 18037 (x32) / 18038 (x64). You need to make sure you are running this latest build. If the issue still happens on it - please send us the logs and dumps for the analysis without closing any windows / ending any processes manually:
Go to Windows Start menu->All programs->MultiCharts64->Feedback.
Select these options:
- Attach a screenshot;
- Attach log files to help us understand what happened;
- Attach minidump for crash analysis;
- Upload collected data to Help Desk.
Click the Send button.
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Re: MULTICHARTS 12.0 RELEASE 6

Postby hughesfleming » 18 Apr 2019

FileDelete seems to be broken in R6. I am writing out csv files and my code deletes the old file before writing the new one. The end result is the new data is being appended to the old data.

This is a deal breaker for me. I only upgraded yesterday but I am rolling back.

Kind regards,

Alex

Edit: Rolled back and everything is working again.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby jimm88 » 18 Apr 2019

3 times yesterday after updates my CQG disconnected had to close platform and reopen during a trade.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby CrazyNasdaq » 18 Apr 2019

jimm88 wrote:3 times yesterday after updates my CQG disconnected had to close platform and reopen during a trade.

Do you have installed the latest MC 12 R6 Build 18038 ?
The problem is with previous MC 12 R6 build 18000 or build 18022 not with the build 18038

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 18 Apr 2019

hughesfleming wrote:FileDelete seems to be broken in R6. I am writing out csv files and my code deletes the old file before writing the new one. The end result is the new data is being appended to the old data. This is a deal breaker for me. I only upgraded yesterday but I am rolling back.
This issue has been confirmed and will be fixed in the next update. It happens if you have not yet added any lines to this file since the last platform restart. If you did so within the current application session - FileDelete works as expected.
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Re: MULTICHARTS 12.0 RELEASE 6

Postby h4nk » 21 Apr 2019

I discovered that the frozen chart / data issue usually occurs when MC is started before the market opens. Can anyone try this? It happened to me last week with build 18038. The frozen chart / data issue seems to be a general issue, regardless of the broker. My broker is GAIN Capital. This is a serious issue.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby jimm88 » 21 Apr 2019

CrazyNasdaq wrote:
jimm88 wrote:3 times yesterday after updates my CQG disconnected had to close platform and reopen during a trade.

Do you have installed the latest MC 12 R6 Build 18038 ?
The problem is with previous MC 12 R6 build 18000 or build 18022 not with the build 18038


I have the latest 18038 the other ones never gave me issues I will keep you updated / if it happens again

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 22 Apr 2019

h4nk wrote:I discovered that the frozen chart / data issue usually occurs when MC is started before the market opens. Can anyone try this? It happened to me last week with build 18038. The frozen chart / data issue seems to be a general issue, regardless of the broker. My broker is GAIN Capital. This is a serious issue.
jimm88 wrote:I have the latest 18038 the other ones never gave me issues I will keep you updated / if it happens again
jimm88, h4nk, if it happens again - please send us the logs and dumps for the analysis without closing any windows / ending any processes manually:
Go to Windows Start menu->All programs->MultiCharts64->Feedback.
Select these options:
- Attach a screenshot;
- Attach log files to help us understand what happened;
- Attach minidump for crash analysis;
- Snapshot of current setup:
- Open workspaces;
- Upload collected data to Help Desk.
Click the Send button.

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Re: MULTICHARTS 12.0 RELEASE 6

Postby Henry MultiСharts » 16 May 2019



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