Desktop position

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Geoff
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Desktop position

Postby Geoff » 04 Feb 2008

3.0 Beta does not remember it's desktop position if it is not on the primary display in a multi screen set up. That is if I position MC on another display each time I restart MC it always appears on the primary display. This did not happen in the previous versions.

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Marina Pashkova
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Postby Marina Pashkova » 04 Feb 2008

Hi Geoff,

So far, we haven't been able to reproduce the bug you're describing. If possible, we would like to have a look at your computer via HelpDesk.

Could you please contact us through LiveChat? When you do so, please remind the customer support representatives what the problem is after which they will give you instructions on how to download and run HelpDesk.

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Geoff
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Postby Geoff » 27 Mar 2008

Marina,

I did contact live support and demonstrate the problem as requested where the bug was confirmed, but I have not yet received any fix. Any update?

Thanks,
Geoff

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Marina Pashkova
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Postby Marina Pashkova » 27 Mar 2008

Dear Geoff,

Could you please tell me when exactly you contacted the support service when the bug was confirmed? For some reason we cannot find the script of the conversation.

Thank you.

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gautama2
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Postby gautama2 » 27 Mar 2008

My MC always starts on the monitor where it was closed.
I run latest beta

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Geoff
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Postby Geoff » 27 Mar 2008

I think it was Feb 5th, before US market open.

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Marina Pashkova
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Postby Marina Pashkova » 27 Mar 2008

Thank you Geoff. I've located the transcript. That time we've installed a utility that writes the necessary info about the coordinates into logs. Could you please archive the logs (Start -> Programs -> MultiCharts -> Logs) and e-mail them to mpashkova@tssupport.com ?

Thank you.

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Geoff
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Postby Geoff » 27 Mar 2008

Sent

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Marina Pashkova
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Postby Marina Pashkova » 28 Mar 2008

Hi Geoff,

Let me know if the problem is still there in the lates beta.

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Geoff
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Postby Geoff » 29 Mar 2008

Yes it's still exactly the same problem.

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Marina Pashkova
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Postby Marina Pashkova » 31 Mar 2008

Hi Geoff,

In this case I'm afraid I have to ask you to send the logs again.

Thank you for your patience!!!

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Geoff
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Postby Geoff » 31 Mar 2008

New logs sent.

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Marina Pashkova
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Postby Marina Pashkova » 31 Mar 2008

Thanks!


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