I CAN NOT MAKE MULTICHART 4 OR BETA 5 TO WORK WITH TS REALTIME DATA FEED. IS THERE ANY ISSUE THAT I AM OVERLOOKING OR ANY PROBLEM THAT I SHOULD BE AWARE OF?
THANK YOU.
REALTIME DATA FEED PROBLEMS WITH TS
- Marina Pashkova
- Posts: 2758
- Joined: 27 Jul 2007
Re: REALTIME DATA FEED PROBLEMS WITH TS
Dear Giovanni,I CAN NOT MAKE MULTICHART 4 OR BETA 5 TO WORK WITH TS REALTIME DATA FEED. IS THERE ANY ISSUE THAT I AM OVERLOOKING OR ANY PROBLEM THAT I SHOULD BE AWARE OF?
THANK YOU.
What exactly happens when you try to plot a symbol from TS? Have you been able to successfully add any symbols from TS in QuoteManager? A detailed description of the problelm would be welcome.
If you want, you can also contact our customer support via LiveChat and they will help you resolve the problem in real-time.
Regards.
-
- Posts: 10
- Joined: 06 Feb 2006
Backfilling with TS
TS Build 8.3 - 1631
Symbol in Quote Manager @ES.D E-mini S&P 500 Continuous Contarct [Dec08] CME Futures TS ON
I can not get to backfill the period requested. It just stays there and does not backfill. Most of the time I get 1 day graph I also get a " Establishing connection....( H: Connecting) and just seats there. with a black screen. I have to add that with the same set up I just to get all the graphs with no problems before. Plese help.
Symbol in Quote Manager @ES.D E-mini S&P 500 Continuous Contarct [Dec08] CME Futures TS ON
I can not get to backfill the period requested. It just stays there and does not backfill. Most of the time I get 1 day graph I also get a " Establishing connection....( H: Connecting) and just seats there. with a black screen. I have to add that with the same set up I just to get all the graphs with no problems before. Plese help.
- Marina Pashkova
- Posts: 2758
- Joined: 27 Jul 2007
Re: Backfilling with TS
Dear Giovanni,TS Build 8.3 - 1631
Symbol in Quote Manager @ES.D E-mini S&P 500 Continuous Contarct [Dec08] CME Futures TS ON
I can not get to backfill the period requested. It just stays there and does not backfill. Most of the time I get 1 day graph I also get a " Establishing connection....( H: Connecting) and just seats there. with a black screen. I have to add that with the same set up I just to get all the graphs with no problems before. Plese help.
There are several potential issues for the problem.
1 Maybe you updated your TS while MC is still trying to connect to the old version. You can check this in QuoteManager -> Tools -> Data Sources -> Settings.
2 Try plotting the same symbol, in the same resolution, and for the same period in TS. If it can't be plotted in TS, contact them. If you can plot it in TS but not in MC, please let us know.
3 If none of the above applies to you, please sent us the logs from Start -> Programs -> MultiCharts -> Logs -> tsSever
Thank you!