i can't seem to add a continuous contract for 'KC' coffee. when i go to Add Custom Futures, fill in all the necessary fields and click OK, nothing happens. i'm able to add continuous contracts for other securities just fine but it's this KC that seems to be giving me a problem. any help? details below...
Data Source: Interactive Brokers
Name: @KC
Symbol Root: KC
Description: [!KC_11VOC^HKNUZ] Coffee 'c' Futures
Can't add coffee continuous contract
- Dave Masalov
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Re: Can't add coffee continuous contract
Dear ventus,
Have you added the normal contracts for this symbol? What do you mean by nothing happens? Is the custom futures symbol added to the database? Do you get any error messages?
Have you added the normal contracts for this symbol? What do you mean by nothing happens? Is the custom futures symbol added to the database? Do you get any error messages?
Re: Can't add coffee continuous contract
hi dave, yes i've added all the normal contracts KCH1 (and all the expired contracts that IB has available) just fine. after i fill in the custom fields, i click OK to add it to the database and nothing happens. the Add Custom Futures box just closes and i don't see the @KC contract added. no error messages either. very odd...
Last edited by ventus on 20 Dec 2010, edited 1 time in total.
Re: Can't add coffee continuous contract
attached snapshots
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- kc fields.JPG
- (60.17 KiB) Downloaded 1937 times
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- kc qm.JPG
- (141.01 KiB) Downloaded 1922 times
- Dave Masalov
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Re: Can't add coffee continuous contract
Dear ventus,
Please come to our Live Chat between 6:30AM and 11AM EST so we can connect to your computer remotely and analyze the situation.
Please come to our Live Chat between 6:30AM and 11AM EST so we can connect to your computer remotely and analyze the situation.
Re: Can't add coffee continuous contract
Hello Ventus,
I confirm that I have the same problem when I want to create the continuous contract for KC ! I have this problem only with KC.
Best regards,
Fcetrader
I confirm that I have the same problem when I want to create the continuous contract for KC ! I have this problem only with KC.
Best regards,
Fcetrader
- Dave Masalov
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Re: Can't add coffee continuous contract
Dear Sirs,
This issue has been confirmed and added to our fix list.
Workaround:
Open QM --> Symbol Dictionary for eSignal
Open the KC root settings and delete " ' " symbols from Description
Please see the attached screenshot.
This issue has been confirmed and added to our fix list.
Workaround:
Open QM --> Symbol Dictionary for eSignal
Open the KC root settings and delete " ' " symbols from Description
Please see the attached screenshot.
- Attachments
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- Custom-Futures-Apostrof.PNG
- (64.79 KiB) Downloaded 1950 times
Re: Can't add coffee continuous contract
Hello Dave,
Many thanks for your support. Now it works fine, I can create the continuous contract for KC.
Best regards
Fcetrader
Many thanks for your support. Now it works fine, I can create the continuous contract for KC.
Best regards
Fcetrader
- Dave Masalov
- Posts: 1712
- Joined: 16 Apr 2010
- Has thanked: 51 times
- Been thanked: 489 times
- Dave Masalov
- Posts: 1712
- Joined: 16 Apr 2010
- Has thanked: 51 times
- Been thanked: 489 times
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Re: Can't add coffee continuous contract
Dear Dave,We do our best
I was happy to construct the KC continuous contract after removal of the apostrophs.
The next contract I am not able to create continuous contracts is WTI oil, eSignal symbol WBS - any workarounds available? I am using Build 3605.
Thank you in advance.
Walter
- Dave Masalov
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Re: Can't add coffee continuous contract
Dear Walter,The next contract I am not able to create continuous contracts is WTI oil, eSignal symbol WBS - any workarounds available? I am using Build 3605.
Please make sure that you use the latest MC 7.4 Beta 2: https://www.multicharts.com/downloads/m ... .beta2.exe
A number of issues related to custom futures has been fixed since MC 7.0 release.
If the problem persists, please come to our Live Chat Mon-Fri from 6:30 AM to 4 PM EST so we can help you: http://messenger.providesupport.com/mes ... pport.html