weird chart

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NiC72
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weird chart

Postby NiC72 » 29 Jan 2013

Light Sweet Crude Oil (WTI) Futures, 1 tick chart is displayed wrong. If I change to 2 ticks or more, it appears right.

Yesterday everything looked good but now when I start MC its wrong.
When I start MC and loading workspace, the chart is cut when U.S. market opening (UTC +7) when my watch is 15:00 (UTC +1).
It has happened once before.

If I check the data in QuoteManager find everything there.
Anyone know why?

----------------------------
My spec:
MultiCharts64 Version 8.5 Beta 2,
Windows 7 64,
IB Gateway - Build 934.5
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1tick.png
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Andrew MultiCharts
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Re: weird chart

Postby Andrew MultiCharts » 29 Jan 2013

Hello NiC72,

it seems you need configure session settings.

NiC72
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Re: weird chart

Postby NiC72 » 29 Jan 2013

Thanks for your answer, Andrew!

The Session setting are sett as "default" as before.
I have also try to make a new chart but the same things happen.

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Re: weird chart

Postby Andrew MultiCharts » 30 Jan 2013

Ok and what are the default sessions? I mean the particular hours.

NiC72
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Re: weird chart

Postby NiC72 » 30 Jan 2013

If I understand you correctly..
My charts on my workspace is set to "Local" (which is UTC / GMT -5 hours) and instruments in QuoteManager is set to "use Symbol Dictionary Session" (NYMEX is UTC / GMT -5 hours).

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Andrew MultiCharts
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Re: weird chart

Postby Andrew MultiCharts » 30 Jan 2013

Please make identical picture and tell me at what time you want the first bar to start ticking in MultiCharts?
Image

NiC72
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Re: weird chart

Postby NiC72 » 30 Jan 2013

The fault lies not in the settings. It has worked well for a year but in the latest MC Beta (MultiCharts64 Version 8.5 Beta 2) is the error occurred twice, the data does not appear in the chart even though it exists.
Now everything works again (data at 1 tick appears only one day back).
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Re: weird chart

Postby Andrew MultiCharts » 06 Feb 2013

If the issue is reproduced, please come to our live chart to let our operators connect to your PC remotely and study the situation.


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