Help with Erroneous Price action on contract roll

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canaussieuck
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Help with Erroneous Price action on contract roll

Postby canaussieuck » 25 Mar 2012

Can someone help me to determine what is causing this?
Here is an issue i am having with the SPI futures. These erroneous opens are not showing up in the data file. MC must be interpreting that data in a strange way that i have yet to determine.

Anyone come across this before?

Cheers,


CanOz
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Henry MultiСharts
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Re: Help with Erroneous Price action on contract roll

Postby Henry MultiСharts » 26 Mar 2012

Hello Canaussieuck,

Is it IB data feed?
Please let me know what exact version and build number of MultiCharts you are running (Help tab->About MultiCharts).

Have you tried to reload the chart?
Is the option "Generate new tick if total volume changes" enabled in QuoteManager->Tools->Data sources->IB->Settings ?

canaussieuck
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Joined: 13 Mar 2012
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Re: Help with Erroneous Price action on contract roll

Postby canaussieuck » 27 Mar 2012

thanks Henry, please see below.........

Q = Is it IB data feed? A = No, its actually a historical chart using ASCII data
Q = Please let me know what exact version and build number of MultiCharts you are running (Help tab->About MultiCharts).A = MultiCharts Version 7.4 (Build 4953)

Q = Have you tried to reload the chart? A = Yes, same phenomenon appears
Q = Is the option "Generate new tick if total volume changes" enabled in QuoteManager->Tools->Data sources->IB->Settings ? A = No

Cheers,


CanOz

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Henry MultiСharts
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Re: Help with Erroneous Price action on contract roll

Postby Henry MultiСharts » 27 Mar 2012

If you are using ASCII import:
Please export the instrument from the QuoteManager.
Make a right click on it->Export data-> Export instrument.
if the file size is less than 10 mb then send it to my email support@multicharts.com alongside with hte sorkspace you are using.
We will check this case in our environment.

If you are using ASCII mapping:
please send me the ASCII source file and the workspace you are using.


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