Reducing database size process failure

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jl12
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Reducing database size process failure

Postby jl12 » 05 May 2012

As my 7.4 database size is 10 gig importing instruments directly into 8 3 64 caused problems.

Support told me to use the link

https://www.multicharts.com/trading-soft ... abase_Size

to reduce database size and then copy the shrunken database over.

However this is failing with the attached error message.

Any suggestions as would be welcome.
Attachments
dataupatererror.jpg
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Henry MultiСharts
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Re: Reducing database size process failure

Postby Henry MultiСharts » 07 May 2012

Hello Jl12,

Are you starting MultiCharts 32 bit while the database files are moved from MC 32 bit databases folder?
Please make sure database files are present in:

%allusersprofile%\TS Support\MultiCharts (For Windows Vista or Windows 7)
%allusersprofile%\Application Data\TS Support\MultiCharts (for Windows XP )
You need to paste this line into Start->Run.

jl12
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Re: Reducing database size process failure

Postby jl12 » 07 May 2012

The database files were present


Open the unzipped folder.
Run the .bat file. Do not touch .exe file.
Note: Take into account that if you use a 32-bit version of MultiCharts then use "gbak_x32.bat". If you use a 64-bit version of MultiCharts then use "gbak_x64.bat".
It is extremely important to open MultiCharts installation folder and run DataUpdater.exe:


I ran the exe immediately after running the bat file is this correct

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Henry MultiСharts
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Re: Reducing database size process failure

Postby Henry MultiСharts » 07 May 2012

You will need to run the DataUpdater.exe only after the .bat file finishes the work and its window disappears.
If you still have the issue-please come to our live chat Monday-Friday 6:30 am - 4 pm EST.
We will do our best to help you.


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