Update tool installed 32bit instead of updating 64bit

Questions about MultiCharts and user contributed studies.
User avatar
MAtricks
Posts: 789
Joined: 09 Apr 2012
Has thanked: 286 times
Been thanked: 277 times

Update tool installed 32bit instead of updating 64bit

Postby MAtricks » 22 Jun 2012

This morning I received a notice saying that MC had an update for me. Good job!! This tool has never seemed to work at all.

Problem: When I clicked update, it installed the 32bit version of MC instead of updating my 64bit version.

I noticed this right away and opened up the 64bit version again. Sure enough, the update tool was again telling me I had an update.

DRCM
Posts: 164
Joined: 17 Apr 2011
Location: England
Has thanked: 65 times
Been thanked: 8 times

Re: Update tool installed 32bit instead of updating 64bit

Postby DRCM » 22 Jun 2012

Same here. doesn`t matter what version you use (MC x32 or x64) updater gives to download MCx32 file. Would be nice to see differences between this new and previous 5605/5607 versions.

User avatar
Henry MultiСharts
Posts: 8378
Joined: 25 Aug 2011
Has thanked: 1199 times
Been thanked: 2677 times

Re: Update tool installed 32bit instead of updating 64bit

Postby Henry MultiСharts » 22 Jun 2012

Thank you for reporting. Our engineers are aware of the issue and are working on it. We are sorry for any inconvenience.
These users thanked the author Henry MultiСharts for the post:
Stan Bokov

User avatar
4trading
Posts: 47
Joined: 29 Jun 2010
Location: Texas
Has thanked: 22 times
Been thanked: 3 times

Re: Update tool installed 32bit instead of updating 64bit

Postby 4trading » 26 Jun 2012

Same here. Should we download from the trial page instead, so we can get the proper update immediately?

P.S. Your download page where you request a customer number is not encrypted.
Last edited by 4trading on 26 Jun 2012, edited 1 time in total.

User avatar
Stan Bokov
Posts: 963
Joined: 18 Dec 2009
Has thanked: 367 times
Been thanked: 300 times

Re: Update tool installed 32bit instead of updating 64bit

Postby Stan Bokov » 26 Jun 2012

4trading wrote:Same here. Should we download from the trial page instead, so we can get the proper update immediately?

\
Yes, you should. The issue will likely be fixed in the next version of MultiCharts.


Return to “MultiCharts”