Data will not load in MC using Open E cry

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zumthor
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Data will not load in MC using Open E cry

Postby zumthor » 15 Jul 2012

So on friday i created a new workspace using Open E Cry as a new datafeed and everything was working just fine, however it wont load data from the start of the new FX session. Its just stuck on Friday. Any suggestions?

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Henry MultiСharts
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Re: Data will not load in MC using Open E cry

Postby Henry MultiСharts » 17 Jul 2012

Hello zumthor,

Have you added the instrument manually or from the data source?
Please add the symbols from the data source.
In the QuoteManager please go to Instrument tab->Add symbol->From data source-> OEC.

In Multicharts please go to File tab->Preferences->Data server mode
Make sure you are in online mode, "download missing historical data" is enabled.

Now plot a new chart-are you able to get data on the chart?

zumthor
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Joined: 17 Mar 2011
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Re: Data will not load in MC using Open E cry

Postby zumthor » 18 Jul 2012

Hi

I followed all the steps that you have mentioned and eventually the data came through, but there was a really long lag, 1-2 hours, at first I thought the market might not yet be open, but i checked that it was definitely open.

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Henry MultiСharts
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Re: Data will not load in MC using Open E cry

Postby Henry MultiСharts » 19 Jul 2012

Hello zumthor,

Make sure you are subscrined to non-delayed forex data.
Then make sure that your PC timezone and clock are correct.
Also check the instrument session settings in QuoteManager->Edit Symbol->Sessions tab.
You can try to plot the chart with 24/7 session template (MultiCharts->Format->Instrument->Settings tab).

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