Bracket order exits are incorrect with IB data

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gpw797
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Bracket order exits are incorrect with IB data

Postby gpw797 » 28 Aug 2012

Had this problem before .. re-installed and the bug is happening again. Using IB data/broker. When I auto-attached a bracket order lets say 30 tick offsets for both target and stop, the actual target and stops are at 15 pips NOT 30. Please advise on how to fix this, thanks

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Henry MultiСharts
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Re: Bracket order exits are incorrect with IB data

Postby Henry MultiСharts » 29 Aug 2012

Hello gpw797,

Which instrument do you use?
Please attach a screenshot of the strategy parameters you are applying and instrument settings tab (QuoteManager->Edit symbol->Settings).

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Re: Bracket order exits are incorrect with IB data

Postby gpw797 » 29 Aug 2012

here are requested screenshots
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Henry MultiСharts
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Re: Bracket order exits are incorrect with IB data

Postby Henry MultiСharts » 30 Aug 2012

There is only one screenshot attached.
Please attach a screenshot of the instrument settings tab (QuoteManager->Edit symbol->Settings) per me request above.

gpw797
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Re: Bracket order exits are incorrect with IB data

Postby gpw797 » 30 Aug 2012

it didn't post because there was too few characters.. here it is
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Henry MultiСharts
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Re: Bracket order exits are incorrect with IB data

Postby Henry MultiСharts » 31 Aug 2012

gpw797, which version and build number of MultiCharts do you use (Help->About MultiCharts)?
Is it the latest MultiCharts 8.0 Release version? There was a connected issue before MC 8.0 Release.

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Re: Bracket order exits are incorrect with IB data

Postby gpw797 » 03 Sep 2012

MultiCharts64 Version 8.0 Release (Build 5622)

I had the same issue before on a previous install This is a fresh install

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Henry MultiСharts
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Re: Bracket order exits are incorrect with IB data

Postby Henry MultiСharts » 05 Sep 2012

Hello gpw797,

We were unable to replicate this behavior in our environment.
Please come to our live chat Monday-Friday 6:30 am - 4 pm EST to demonstrate this issue remotely.
We will collect all required information and do our best to help you.


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