MC is freezing  [SOLVED]

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PK1
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MC is freezing

Postby PK1 » 27 Sep 2012

when closing one workspace or MC at all sometimes it happens that MC is freezing. I think it happens not on all workspaces, just some with tickdata. If this is part of the problem or even causing it I'm not sure.

The problem happens on a 64 Bit machine with Win7 64 Bit, 16 GB RAM:
with MC 8.0 32 Bit + IB-Patch
and with a brand new installation of the same version with 64 Bit

I know MC needs time to close the workspaces so freezing means no reaction even after 10 or more minutes. The CPU and memory usage is normal.

I've sent some dumps, logfiles plus some exports to the support team already.

Would be very nice if this problem can be solved because many times I have to kill the MC process not knowing what happened with my changes on the workspaces. Not possible just open the workspaces I want and let MC do because of the possible freezing and losing some of my work.

Thank You

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Henry MultiСharts
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Re: MC is freezing

Postby Henry MultiСharts » 27 Sep 2012

Our engineers are already working on this behavior.
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sptrader
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Re: MC is freezing

Postby sptrader » 27 Sep 2012

I've recently experienced the "freezing" upon closing MC8 64bit as well..about 1/2 way through closing my workspaces, it freezes..
I had to use "Repair" to temporarily fix it.. it still hesitates for several seconds about 1/2 way through closing the workspaces..but eventually does close them..

PK1
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Re: MC is freezing

Postby PK1 » 27 Sep 2012

What kind of 'Repair'?

Btw. it's not recovering in my case, not even after long time.

sptrader
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Re: MC is freezing

Postby sptrader » 27 Sep 2012

PK1 wrote:What kind of 'Repair'?

Btw. it's not recovering in my case, not even after long time.


*************************************************************
Run the MC8 install program and it will give you the option of "repairing" the existing installation or "removing" it..

PK1
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Re: MC is freezing

Postby PK1 » 27 Sep 2012

wouldn't work. Happens also on a brand new installation as I wrote.

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Re: MC is freezing

Postby sptrader » 27 Sep 2012

It happened to me again tonight- lockup..
latest MC8 64bit. (on Win7- 64 bit)..
I tried to attach a photo of the lockup and this is the response-
"Sorry, the board attachment quota has been reached."

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Henry MultiСharts
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Re: MC is freezing  [SOLVED]

Postby Henry MultiСharts » 29 Oct 2012

This issue has been fixed. The fix will be available in the next version of MultiCharts that is to be released later this fall.
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