Incorrect Placement of Entry Price on Chart + in O&P Tracker

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escamillo
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Incorrect Placement of Entry Price on Chart + in O&P Tracker

Postby escamillo » 20 Feb 2013

MC64 8.5RC
As indicated in the attached graphic, the Entry Price is incorrect on the screen. EP also incorrect in Order and Position Tracker. Causes Exits and Stops to generally be misplaced. Occurs different bar types, different entry types. Seems to get resolved with a computer reboot. Have given this some time to try to work through it but have not been able to figure out what is gong on.
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Henry MultiСharts
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Re: Incorrect Placement of Entry Price on Chart + in O&P Tra

Postby Henry MultiСharts » 20 Feb 2013

Hello escamillo,

Which broker profile do you use?

escamillo
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Re: Incorrect Placement of Entry Price on Chart + in O&P Tra

Postby escamillo » 20 Feb 2013

Mirus. Zen-Fire.

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Henry MultiСharts
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Re: Incorrect Placement of Entry Price on Chart + in O&P Tra

Postby Henry MultiСharts » 22 Feb 2013

Hello Escamillo,

In order to investigate this situation please provide additional information:
1) What exact version and build number of MultiCharts are you running? (in MultiCharts go to Help tab-> About)
2) MultiCharts logs once you reproduce the problem (if you have not restarted the platform. Logs from the previous run are erased when you start MC).
In MultiCharts 8.0 Release Candidate go to Help->Feedback->Send logs. Please let me know that you have uploaded the logs.
If your MC version is lower than MC 8.0 Release Candidate please follow this guide: https://www.multicharts.com/trading-sof ... harts_Logs
3) In MultiCharts go to File->New->Open Order and position tracker window-> Orders tab->make sure you are not filtering the information in columns, then go to File->Export to excel.
Please also export the information from the Logs tab and send it to me for analysis.
4) Please attach a detailed problem description and highlight the problem on the screenshots/in Excel files.
Please send me this information to support@multicharts.com

Have you tried installing MultiCharts 8.5 Release? Is this behavior reproduced on this latest version?

You can also come to our live chat Monday-Friday 6:30 am - 4 pm EST to demonstrate it remotely and we will collect all required for analysis information.


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