Iq reconnection after broadband drops

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jl12
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Iq reconnection after broadband drops

Postby jl12 » 06 May 2013

Unfortunately my broadband drops for brief periods at the moment however Iq is not reconnecting after I have to re-open MC

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Henry MultiСharts
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Re: Iq reconnection after broadband drops

Postby Henry MultiСharts » 06 May 2013

Hello jl12,

Do you have IQFeed connect window open with Idle status?

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Re: Iq reconnection after broadband drops

Postby jl12 » 06 May 2013

I didn't have the iq window open but other programs were updating with iq

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Re: Iq reconnection after broadband drops

Postby Henry MultiСharts » 07 May 2013

jl12, please provide the following information:
1) tell me what exact version and build number of MultiCharts are you using (Help -> About MultiCharts);
2) what is the version of iQFeed client installed on your PC;
3) have you installed any updaters for MultiCharts related to IQFeed connection?
4) after the connection is restored - can you see realtime updates in IQFeed diagnostics?
5) have you tried to leave MultiCharts running for some time-will it reconnect to IQFeed or not?
6) if you plot a new chart after reconnect-will MultiCharts connect to iQFeed and plot the data ok?

jl12
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Re: Iq reconnection after broadband drops

Postby jl12 » 08 May 2013

jl12, please provide the following information:
1) tell me what exact version and build number of MultiCharts are you using (Help -> About MultiCharts);
2) what is the version of iQFeed client installed on your PC;
3) have you installed any updaters for MultiCharts related to IQFeed connection?
4) after the connection is restored - can you see realtime updates in IQFeed diagnostics?
5) have you tried to leave MultiCharts running for some time-will it reconnect to IQFeed or not?
6) if you plot a new chart after reconnect-will MultiCharts connect to iQFeed and plot the data ok?
1. 8.7 Beta 1 (Build 7128)
2. iq 4903
3. Yes but for 8.5
4 yes Iq feed reconnects after internet has come back up.
About 15 mins still no reconnect.
5 Yes

I have had a couple of internet drops in the last 2 days and mc reconnected, so I will monitor the problem. Internet is stable at the moment


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