Unable to use Data Source Lookup

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danilo
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Unable to use Data Source Lookup

Postby danilo » 02 Jan 2007

I have installed last beta version of MC (2.0.717.1171) and I'm unable to use the data source lookup feature in quote manager since in the "Symbol->Add Symbol->From Data Source" doesn't show-up any data source. Is this feature lost in the la version ?

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Stanley Miller
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Postby Stanley Miller » 02 Jan 2007

Could you please try to reinstall it again and if it doesn't work please contact us via live chat for further investigation.

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Kate
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Postby Kate » 05 Jan 2007

Danilo,

Please make sure that your data sources are activated in QuoteManager. Please follow this instruction:

1. In QuoteManager select Tools > Data Sources...
2. Select data sources one by one and click Activate until all the data sources will be activated.
3. Click Close.
4. Close QuoteManager.
5. Restart MultiCharts.

All the data sources should appear in the menu.

Please let me know if this will help.

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danilo
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Postby danilo » 05 Jan 2007

The Data Source are all active, I have also deactivate and reactivate the Data Source, but the problem is still unsolved. I have contacted the help desk but the was networking problems. I would suggest to use MS Messanger for help desk chat, and use VNC only when the control of PC is necessary.

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Kate
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Postby Kate » 09 Jan 2007

Danilo,

How could we contact you to establish a Helpdesk connection and take a look at this problem?


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