can't get MC to work  [SOLVED]

Questions about MultiCharts and user contributed studies.
can't get MC to work

Postby bundlemaker » 10 Feb 2007

I sent an email directly to support several days ago but got no reply. I have installed the software (twice) and tried to start it. The window comes up and cpu goes to 100%. I have a gig of ram and a decent processor. I tried killing every process and application I could and still hangs at 100%. The only way to stop it is to kill the main .exe. So far I'm not impressed with the software or being ignored by support. I am sincerely interested in this software IF it really works.



Postby Guest » 11 Feb 2007

make sure after you uninstall MC, reboot the computer before re-install.
it helps to start with a clean slate.

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Stanley Miller
Joined:26 Jul 2005
Has thanked: 3 times

Postby Stanley Miller » 11 Feb 2007

Dear bundlemaker,

What is you name? I'll check what is going on with your request for support. We respond to each request within 12 hours, in most complicated cases within 36 hours. But a risk of technical problems always exists (for example your anti-spam control) and if you received no feedback, the reason may be that our reply simply did not get through to you.

Please contact us via our live chat or phone as we need to analyze what happens on your side.

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