Multichart - Suddenly no data

Questions about MultiCharts and user contributed studies.
khho
Posts: 20
Joined: 28 Dec 2005
Location: Singapore
Has thanked: 1 time

Multichart - Suddenly no data

Postby khho » 24 May 2007

My version is 2.0.777.777 using IB feed. Multichart had suddenly stopped receiving data since 22 May 07. I can get the chart on 21 May and below. When I changed the setting to between 22 to 24 May, a message like "data length not enough" or something like that.

I tried to removed the program and reinstalled multchart again but to no avail. Now I get the message is "Establishing connection" forever. I checked TWS connection was OK. I got the same problem with ESM7 and 6EH7.

Please tell me what to do.

Thank you.

User avatar
Kate
Posts: 758
Joined: 08 Dec 2006

Postby Kate » 24 May 2007

Could you contact us via our Live Support and demonstrate this problem via Helpdesk?

khho
Posts: 20
Joined: 28 Dec 2005
Location: Singapore
Has thanked: 1 time

Postby khho » 24 May 2007

Thanks. I had fixed the problem by uninstalling java environment 6.0 version and then reinstalled java Environment 5.0 update 9. Data had resumed normal. Not sure how the latest java affected the data feed.


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