Jumping and Dancing Charts

Questions about MultiCharts and user contributed studies.
User avatar
TJ
Posts: 7090
Joined: 29 Aug 2006
Location: Global Citizen
Has thanked: 986 times
Been thanked: 2025 times

Jumping and Dancing Charts

Postby TJ » 01 Nov 2007

my charts are Jumping and Dancing.

What is wrong ?

User avatar
Marina Pashkova
Posts: 2758
Joined: 27 Jul 2007

Postby Marina Pashkova » 01 Nov 2007

Hello TJ,

Could you please describe what is going on in more details? When the charts are 'jumpin', what exactly it looks like etc. Or show us what it looks like through HelpDesk.

To get assistance through HelpDesk, contact us through LiveChat http://messenger.providesupport.com/mes ... pport.html and ask a customer support representative to have a look at the problem.

Please note that our customer support hours are 6:30 am - 2:00 pm EST (Monday through Friday).

User avatar
TJ
Posts: 7090
Joined: 29 Aug 2006
Location: Global Citizen
Has thanked: 986 times
Been thanked: 2025 times

Postby TJ » 01 Nov 2007

this does not happen to all the charts, and does not happen all the time.

the chart would look as if it was trying to increment a bar, but switch back, and try to increment again, and switch back again. Thus giving the appearance of jumping and dancing.

if I click on the "decrease Bar Spacing" or "Increase Bar Space" button, the jumpy goes away.

User avatar
Geoff
Posts: 198
Joined: 18 Apr 2007
Has thanked: 15 times
Been thanked: 4 times

Postby Geoff » 01 Nov 2007

I have experienced the same thing. Try setting "Format Price Scale.." to manual rather than automatic, that did the trick for me.

User avatar
TJ
Posts: 7090
Joined: 29 Aug 2006
Location: Global Citizen
Has thanked: 986 times
Been thanked: 2025 times

Postby TJ » 01 Nov 2007

I have experienced the same thing. Try setting "Format Price Scale.." to manual rather than automatic, that did the trick for me.

thank you for reporting the same bug.

what you have suggested is not a solution.

User avatar
Marina Pashkova
Posts: 2758
Joined: 27 Jul 2007

Postby Marina Pashkova » 02 Nov 2007

Hello Geoff and TJ,

This is a known bug and we are working to fix it.

Best regards.

User avatar
TJ
Posts: 7090
Joined: 29 Aug 2006
Location: Global Citizen
Has thanked: 986 times
Been thanked: 2025 times

Postby TJ » 02 Nov 2007

I knew it !

because I thought one of the indicators might have caused it, so I spent this morning painstakingly working to eliminate the indicators one by one... but the jumping effect persists... then I knew it has to be a bug.

User avatar
Marina Pashkova
Posts: 2758
Joined: 27 Jul 2007

Postby Marina Pashkova » 06 Nov 2007

That's right. And this bug will be fixed shortly.

User avatar
TJ
Posts: 7090
Joined: 29 Aug 2006
Location: Global Citizen
Has thanked: 986 times
Been thanked: 2025 times

Postby TJ » 29 Jan 2008

ver 3.0 beta

My charts are still jumping and dancing...

:-(

brodnicki steven
Posts: 407
Joined: 01 Jan 2008
Been thanked: 3 times

Postby brodnicki steven » 29 Jan 2008

ver 3.0 beta

My charts are still jumping and dancing...

:-(


For now just compress or expand them once.

User avatar
Marina Pashkova
Posts: 2758
Joined: 27 Jul 2007

Postby Marina Pashkova » 30 Jan 2008

Hi guys,

Unfortunately, this bug hasn't been fixed yet.


Return to “MultiCharts”