TS missing days

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plaforte
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TS missing days

Postby plaforte » 10 Sep 2013

Hello, my MC was running for the last 2 days and my chart were up to date. This morning I changed a EURUSD H1 chart to Daily and when I switched back to H1 it was missing almost 2 full days of bars, which I indicate with rectangles on my attachment.

I hit reload for 2 days but still the same missing bars. Now if I hit reload the menu is grayed non accessible. My data settings are
Collect RT data is OFF,
I use TS and it is set to NOT COLLECT DATA
On reopening of MC, set to download historical data.

What can I do now to get my missing bars, they are showing in TS, why not in MC ?

Thank you
Attachments
EURUSD missing days.png
(17.71 KiB) Downloaded 297 times

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Henry MultiСharts
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Re: TS missing days

Postby Henry MultiСharts » 19 Sep 2013

Hello plaforte,

Please reload the problem charts in TS. Then reload the problem charts in MC.
If the charts are backfilling slow then check that TS download scheduler (TS->View tab->Launch Download Scheduler) has not queued up MC data requests.
If it has then make a right click on the request->Schedule ASAP.


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