Dom "Stuck" on old contract (it was weekend)  [SOLVED]

Questions about MultiCharts and user contributed studies.
sptrader
Posts: 742
Joined: 09 Apr 2010
Location: Texas
Has thanked: 483 times
Been thanked: 274 times
Contact:

Dom "Stuck" on old contract (it was weekend)

Postby sptrader » 25 Oct 2013

I haven't used the Dom since CL rolled over to the Dec contract and when I open the Dom it's set on CLX3, I need to change it to CLZ3, but I have no access to changing it, as it keeps trying to load data endlessly on an expired contract from IB... see attached..
How do I change contracts in the DOM ?
MC 64 bit, ver 8.7 release(7634) ... connected to IB.
I know there must be an easy answer but I haven't found it yet..
CLX3 and CLZ3 are in the quote manager for IB.
Attachments
DOM_Stuck.png
(9.41 KiB) Downloaded 416 times

User avatar
Andrew MultiCharts
Posts: 1587
Joined: 11 Oct 2011
Has thanked: 931 times
Been thanked: 559 times

Re: Dom "Stuck" on old contract

Postby Andrew MultiCharts » 25 Oct 2013

Hello Sptrader,

Try the following steps:
  1. Close MultiCharts and all its parts. Make sure all MC processes are ended.
  2. Open MultiCharts (no charts, scanners or DOM windows should be opened) and open QuoteManager from MC main menu.
  3. Delete the symbol that is not working in MC or change its name.
  4. Re-add the symbol following this instruction.
  5. Go to MultiCharts and try to use the fresh symbol in the DOM.

sptrader
Posts: 742
Joined: 09 Apr 2010
Location: Texas
Has thanked: 483 times
Been thanked: 274 times
Contact:

Re: Dom "Stuck" on old contract  [SOLVED]

Postby sptrader » 26 Oct 2013

I went through the steps but because it's a weekend , I don't think IB is sending Fridays EOD Dom info, so I'll know for sure on Monday- (still says "waiting for data")..
The Acct and Symbol ARE available now in the Dom, so it "looks" OK, but I'll confirm on Monday, if data shows up in the Dom..

Thanks !

User avatar
Andrew MultiCharts
Posts: 1587
Joined: 11 Oct 2011
Has thanked: 931 times
Been thanked: 559 times

Re: Dom "Stuck" on old contract

Postby Andrew MultiCharts » 28 Oct 2013

Thanks for the update. Please let me know if the issue persists.


Return to “MultiCharts”