multicharts.net64 crashes when trying to open quotemanager

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briansmith
Posts: 1
Joined: 27 Oct 2013

multicharts.net64 crashes when trying to open quotemanager

Postby briansmith » 27 Oct 2013

Version: MultiCharts .NET64 Version 8.7 Release (Build 7636) (Evaluation Copy)

Running an up to date Windows 7

Tried to uninstall, reinstall.

Tried uninstalling, reinstalling .NET framework.

I am getting the following error when opening quotemanager:
<<EXCEPTION>>
Code: 0xFFFFFFFFC0000096 ( -1073741674 )
Continuable: 0x0000000000000000 ( 0 )
Description: {EXCEPTION} Privileged instruction.
ErrorCode: 0xFFFFFFFFC0000096 ( -1073741674 )
ExceptionType: 0x0000000000000000 ( 0 )
Module: C:\Windows\WinSxS\amd64_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_044aad0bab1eb146\mfc90u.dll
Process: C:\Program Files\TS Support\MultiCharts .NET64\QuoteManager.exe
Thread ID: 0x0000000000000418 ( 1048 )
Time: 27.10.2013 - 15:21:02.165
The program also crashes when trying to send an error report.

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Henry MultiСharts
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Re: multicharts.net64 crashes when trying to open quotemanag

Postby Henry MultiСharts » 28 Oct 2013

Hello briansmith,

Please uninstall your current version of MultiCharts .NET and try installing MultiCharts .Net 8.8 beta 2.
If this solution does not help please come to our live chat Monday-Friday 6:30 am - 4 pm EST to demonstrate the issue remotely and we will collect all required for analysis information.
Or you can do the following yourself:
Please download and unzip MC dumper to your PC:
https://dl.dropboxusercontent.com/u/279 ... Dumper.zip

Do not restart MultiCharts when this issue appears.
Keep MC running and the error window open.
Start the MC_Dumper gui.exe
Select your version of MultiCharts in the product selector.
Press Make Dumps.
It will collect all info required for analysis and zip it into the file.
Create a screenshot of the error and send it with the created zip file.

If the file is >10mb size please upload it to any file sharing hosting and send me the download link (support@multicharts.com), otherwise send it via email directly to me and our developers will analyze it.


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