trojan horse and malware

Questions about MultiCharts and user contributed studies.
drummondtrader
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trojan horse and malware

Postby drummondtrader » 05 Dec 2013

I just purchased MultiCharts and my computer freaked out about Trojan horses and malware detected when I attempted to download the software on my computer. Anyone else have this issue?

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Andrew MultiCharts
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Re: trojan horse and malware

Postby Andrew MultiCharts » 06 Dec 2013

Hello drummondtrader,

We make sure there is no viruses or any sort of malware in the installer files before upload them to our web page. If you download it from any other place we cannot guarantee it is virus-free.
Your antivirus can treat MC as a threat even if it is clear. If you downloaded MC from our page, i recommend you to configure your antivirus to ignore MultiCharts, otherwise it can prevent its normal working.

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MAtricks
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Re: trojan horse and malware

Postby MAtricks » 08 Dec 2013

Seems odd.. the MC install shouldn't alert anything. Which anti virus are you using?

drummondtrader
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Re: trojan horse and malware

Postby drummondtrader » 08 Dec 2013

Kaspersky and Malwarebytes. Both rejected.

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MAtricks
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Re: trojan horse and malware

Postby MAtricks » 08 Dec 2013

I use Malwarebytes and have never had an issue.. The scan I just finished didn't populate any alerts. I also scanned with Kaspersky and Windows Security Essentials and didn't receive any alerts.


My guess is that you have an infected pc from a different source.

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MAtricks
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Re: trojan horse and malware

Postby MAtricks » 08 Dec 2013

Make sure that you're downloading from the official download

https://www.multicharts.com/trading-software-download/

bomberone1
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Re: trojan horse and malware

Postby bomberone1 » 23 Sep 2021

I scanned my pc and the antivirus find Win32.Cheburgen.A???

What is
Win32.Cheburgen.A ??

C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\fc_rk_VRTc2eBarOffset.dll Infected da Win32.Cheburgen.A

C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\f_pmms_calc_money_cost_for_entry_per_cntrct.dll Infected da Win32.Cheburgen.A

C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Indicators\ib_b25b20Increase.dll Infected da Win32.Cheburgen.A

C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Indicators\id_Countd20Criteriad20PB.dll Infected da Win32.Cheburgen.A

C:\Users\All Users\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\fc_rk_VRTc2eBarOffset.dll Infected da Win32.Cheburgen.A

C:\Users\All Users\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\f_pmms_calc_money_cost_for_entry_per_cntrct.dll Infected da Win32.Cheburgen.A

C:\Users\All Users\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Indicators\ib_b25b20Increase.dll Infected da Win32.Cheburgen.A

C:\Users\All Users\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Indicators\id_Countd20Criteriad20PB.dll Infected da Win32.Cheburgen.A

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Svetlana MultiCharts
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Re: trojan horse and malware

Postby Svetlana MultiCharts » 24 Sep 2021

Hi bomberone1,

We scanned C:\ProgramData\TS Support\MultiCharts64\StudyServer\Studies\Dlls\Functions\fc_rk_VRTc2eBarOffset.dll with the help of Virustotal and it did not shown any malware. Here is the result.
Please do the same and send us a link with the results.

bomberone1
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Re: trojan horse and malware

Postby bomberone1 » 25 Sep 2021

Try a professional solution:

https://www.tgsoft.it/english/home_eng.asp

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Svetlana MultiCharts
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Re: trojan horse and malware

Postby Svetlana MultiCharts » 27 Sep 2021

This tool did not find any malware.
virit.png
(233.22 KiB) Not downloaded yet
virit2.png
(72.56 KiB) Not downloaded yet


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