REJECTED ORDER  [SOLVED]

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houss75
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Joined: 09 Feb 2014
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REJECTED ORDER

Postby houss75 » 25 Feb 2014

Hello,

I'm using multichart but TWS rejected all order that multichart send.
This is the message provide by multichart:
"Multichart generated the order but was not able to send it because interactive broker didn't receive final statut for order order ID=0".
I contacted IB but they said that the problem doesn't come from IB but Multichart.
Please let me know if it is a configuration problem on Multichart.

Rgds,

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Henry MultiСharts
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Re: REJECTED ORDER  [SOLVED]

Postby Henry MultiСharts » 26 Feb 2014

Hello houss75,

Are you able to place an order manually for this symbol in IB TWS?
Are you able to place the same order manually from MultiCharts?

Please re-add the symbol from the data source.
In QuoteManager please go to Instrument tab->Add symbol->From data source-> IB.
After that is done - delete the symbol mapping for this symbol and re-do it.

If you still have rejected orders please send me (support@multicharts.com) the following information:
1) Do not close MultiCharts;
2) Send us MultiCharts logs. In MultiCharts go to Help->Feedback->Send logs. Please let me know that you have uploaded the logs;
3) In MultiCharts go to File->New->Open Order and position tracker window-> Orders tab->make sure you are not filtering the information in columns, then go to File->Export to excel.
Please also export the information from the Logs tab and send it to me for analysis;
4) Create a screenshot of Format->Strategy properties->Auto trading tab;
5) Please highlight the problem orders on the screenshots/in excel file;
6) What is the version of TWS you are running ? (TWS Help tab->About->Scroll it down so that we can see the version).

You can also come to our live chat Monday-Friday 6:30 am - 3 pm EST to demonstrate this behavior remotely and we will collect all required for analysis information.

houss75
Posts: 50
Joined: 09 Feb 2014
Been thanked: 1 time

Re: REJECTED ORDER

Postby houss75 » 26 Feb 2014

Hi Henry

The problem is resolved

Rgds,


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