Unable to connect to some live symbols with CQG demo / AMP

Questions about MultiCharts and user contributed studies.
nestor2022
Posts: 4
Joined: 08 Jan 2014
Has thanked: 1 time

Unable to connect to some live symbols with CQG demo / AMP

Postby nestor2022 » 21 Mar 2014

Data are CQG demo / AMP

Hello,
I can't load DOM for some specifics symbols like the Eurex Bobl ans schatz
I can load charts, but they don't refresh. the ticker is stuck at the moment i loaded the data.

I don't have this problem for others Eurex symbols : Dax, Stoxx, Bund are fine.

The quotemanager shows "no security definition" for the symbols i have problems with.

Is this coming from CQG (demo data limitation)? or am i missing something?

MultiCharts64 Version 8.8 Release (Build 8593)
API : multicharts V6.00.104
same login used in the quotemanager & multicharts

regards

User avatar
Andrew MultiCharts
Posts: 1587
Joined: 11 Oct 2011
Has thanked: 931 times
Been thanked: 559 times

Re: Unable to connect to some live symbols with CQG demo / A

Postby Andrew MultiCharts » 21 Mar 2014

Hello nestor2022,

Please enumerate the exact problematic symbol names you are charting.

nestor2022
Posts: 4
Joined: 08 Jan 2014
Has thanked: 1 time

Re: Unable to connect to some live symbols with CQG demo / A

Postby nestor2022 » 24 Mar 2014

The problem is i can't get a DOM for some symbols.
As you see in the picture, chart does load, but it never refresh.
DBM14: DOM & chart refreshing as normal
DLM14: no DOM & chart loaded, but not refreshing.

I would like to know if it is a CQG demo limitation or some wrong symbol setting in quote manager?
thanks
Attachments
To_illustrate.jpg
(474.43 KiB) Downloaded 407 times

User avatar
Andrew MultiCharts
Posts: 1587
Joined: 11 Oct 2011
Has thanked: 931 times
Been thanked: 559 times

Re: Unable to connect to some live symbols with CQG demo / A

Postby Andrew MultiCharts » 24 Mar 2014

Please double check with your broker that this market is available for your account. It seems to work fine on my PC:

Image

nestor2022
Posts: 4
Joined: 08 Jan 2014
Has thanked: 1 time

Re: Unable to connect to some live symbols with CQG demo / A

Postby nestor2022 » 24 Mar 2014

Ok, thank you for your answer.


Return to “MultiCharts”