Charts don't update

Questions about MultiCharts and user contributed studies.
aczk
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Charts don't update

Postby aczk » 24 Apr 2014

It is really getting quite painful to update MC every time. This morning I discovered that my charts don't update at all after I upgraded to 64 8.8 last night.

Can't understand that MC does not get the basic data/broker feed connectivity right, as these are really the most basic hygiene factors for the software.

When I tried to downgrade MC would't let me, guess I have to delete it all and re-install, my morning wasted.

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TJ
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Re: Charts don't update AGAIN!!!!

Postby TJ » 24 Apr 2014

It is really getting quite painful to update MC every time. This morning I discovered that my charts don't update at all after I upgraded to 64 8.8 last night.
Can't understand that MC does not get the basic data/broker feed connectivity right, as these are really the most basic hygiene factors for the software.
When I tried to downgrade MC would't let me, guess I have to delete it all and re-install, my morning wasted.
Who is your broker/data provider?

aczk
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Re: Charts don't update AGAIN!!!!

Postby aczk » 24 Apr 2014

IB

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TJ
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Re: Charts don't update AGAIN!!!!

Postby TJ » 24 Apr 2014

IB
IB reboots its server once a day (for ET, it is around midnight). The server disconnect maybe around 5 second to 15 second.

I have noticed that on occasion, MultiCharts can freeze after IB reboot. Sometimes it is the volume bar chart that freezes, at other times, it might be a minute chart. MultiCharts does not freeze every time, and not always the same chart.

Just a casual observation.

aczk
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Re: Charts don't update AGAIN!!!!

Postby aczk » 24 Apr 2014

Jave 8 seems to have neen the culprit, just downgraded to Jave 7 Update 55 (64bit) & the charts are ticking again!

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LRP
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Re: Charts don't update AGAIN!!!!

Postby LRP » 25 Apr 2014

Dear TS Support-Team

Since today MultiCharts Version 8.8 Release (Build 8963) stoped to update all the charts!
DOM seems to work but sometims with delay.

I am with IB

Versions (@TWS)
Build 943.1c, Jan 6, 2014 5:13:47 PM
Jolt Build 1.2.2, Jan 18, 2013 04:02:54 PM
Nia Build 1.11.3, May 16, 2013 03:48:41 PM
ModelNav Build 1.1.46, Jan 18, 2013 04:13:55 PM
Riskfeed Build 1.23.7, Dec 2, 2013 08:51:21 AM
Java Version: 1.7.0_45 OS:
Windows 7 (x86, 6.1)

MarketPupil
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Re: Charts don't update AGAIN!!!!

Postby MarketPupil » 25 Apr 2014

I have the very same problem. Charts don't update after I upgrade to 8.8
Is there any solution yet???????
:-(

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Andrew MultiCharts
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Re: Charts don't update AGAIN!!!!

Postby Andrew MultiCharts » 25 Apr 2014

Please read this instruction attentively and follow each required step as it covers most problematic cases with receiving data in MultiCharts.

If the issue still persists, please come to our live chat during working hours (6:30 am – 2:45 pm EST) to let our operators connect to your computer remotely and help you.


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