Incorrect chart on MC for TWS  [SOLVED]

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andy4444
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Incorrect chart on MC for TWS

Postby andy4444 » 27 May 2014

Please see attached pic of 1 minute MC chart of eurusd (lower chart), compared to TWS's own chart(upper chart, showing correct market prices).
As you can see the most recent bars are similar, but the more you go back, the more MCs chart becomes detached from reality, e.g. MC chart shows lows way below 1.3638, which was the actual low of the day so far...

Anyone have an explanation/remedy?

The MC chart Setting "Quote field" is BID, but the same problem occurs if I chose ASK. (And if I choose TRADE it becomes even worse...).

Thanks
Andy
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MC incorrect eurusd minute chart.png
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andy4444
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Re: Incorrect chart on MC for TWS

Postby andy4444 » 27 May 2014

MultiCharts64 for TWS Version 8.8 Release (Build 9247)
Latest version of downloadable TWS. 9443
Everything else up to date.

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Andrew MultiCharts
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Re: Incorrect chart on MC for TWS  [SOLVED]

Postby Andrew MultiCharts » 27 May 2014

Hello andy4444,

Please read this instruction attentively and follow each required step as it covers most problematic cases with receiving data in MultiCharts: https://www.multicharts.com/trading-sof ... ultiCharts

If the issue still persists, please come to our live chat during working hours (6:30 am – 2:45 pm EST) to let our operators connect to your computer remotely and help you: http://messenger.providesupport.com/mes ... pport.html


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