Problem with TS Data connection  [SOLVED]

Questions about MultiCharts and user contributed studies.
Freakendorf
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Problem with TS Data connection

Postby Freakendorf » 01 Jul 2014

Connecting to TS's Data feed seems to be problematic and takes forever "waiting for data". Any tips?

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MAtricks
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Re: Problem with TS Data connection

Postby MAtricks » 02 Jul 2014

This will fix most of the issues:

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Freakendorf
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Re: Problem with TS Data connection

Postby Freakendorf » 02 Jul 2014

Now I'm confused. The Installation video clearly says that MultiCharts should be the one made to run as "Administrator", since TS by default runs as the administrator!

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MAtricks
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Re: Problem with TS Data connection

Postby MAtricks » 02 Jul 2014

I have both set as admin, but setting TS as admin seemed to do the trick for me. I had the constant "waiting for data" issue as well. Now I do not :)

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Henry MultiСharts
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Re: Problem with TS Data connection  [SOLVED]

Postby Henry MultiСharts » 02 Jul 2014

Fixed by updating to MultiCharts 8.8 build 9188

Freakendorf
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Re: Problem with TS Data connection

Postby Freakendorf » 03 Jul 2014

This remote demonstration tool has to be one of the most effective ways to provide technical help and quickly solve problems. Without it, people could be spending days banging their heads against the wall trying to figure out what's going on. I know I did in the past on other platforms!

But also, having the skills, combined with the dedication and the willingness to promptly respond to the situation and provide the needed assistance is very admirable. It's a plus for everybody.

So, to you Henry, I say BRAVO!
Last edited by Freakendorf on 03 Jul 2014, edited 1 time in total.

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MAtricks
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Re: Problem with TS Data connection

Postby MAtricks » 03 Jul 2014

He is pretty amazing isn't he :)

Freakendorf
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Re: Problem with TS Data connection

Postby Freakendorf » 03 Jul 2014

Yes indeed. Makes you wonder why aren't such effective techniques and levels of dedication to technical support being adopted by other companies!?


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