MC.Net 9.0 Beta 2 hangs and wont close properly

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Japhro
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MC.Net 9.0 Beta 2 hangs and wont close properly

Postby Japhro » 17 Jul 2014

Hello,
I've been having this issue since I installed the 9.0 Beta 2 version, MC freezes 1-2 charts then won't close properly so that I can restart it. it closes about half of the workspaces then freezes.

I have to close it out in Task Manager then restart it, but notice in task manager that there are still a number of MC processes running, so I have to manually kill them all and restart.

This has happened about 10 times now, not great during the trading day!

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Henry MultiСharts
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Re: MC.Net 9.0 Beta 2 hangs and wont close properly

Postby Henry MultiСharts » 17 Jul 2014

Hello Japhro,

In case this behavior happens again please do the following:
  • Download and unzip MC dumper to your PC:
    https://dl.dropboxusercontent.com/u/279 ... Dumper.zip
  • Please do not restart MultiCharts when a problem appears.
    Keep MC or its processes running and if there is an error window - keep it open.
  • Start MC_Dumper gui.exe
  • In MC Dumper window please select the version of MultiCharts you are having problem with in “Product for Dumps selector”.
    Please keep in mind that MultiCharts, MultiCharts64, MultiCharts .Net, MultiCharts .Net 64, MultiCharts .Net SE, MultiCharts .Net SE 64 are all different products and the one you are having problem with right now must be selected to collect the required information.
  • Do not change any other options.
  • Press Make Dumps.
    It will collect all info required for analysis and zip it into the file.
  • Please send us this file to support@multicharts.com and we will analyze it.
If the file size is >10 mb please upload it to any file sharing hosting and send us the download link.

Japhro
Posts: 34
Joined: 23 Nov 2013
Has thanked: 13 times
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Re: MC.Net 9.0 Beta 2 hangs and wont close properly

Postby Japhro » 17 Jul 2014

Your MCDumper fails, I followed your instructions perfectly


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