Hi all,
I just started to use MC with IB yesterday. Having two issues now...one, it will not load more than one bar for daily data (intraday it loads fine). I have all the parameters setup correctly, used to use TS so I am familiar. So now, I did upgrade to the latest TWS build 9462 and now I cannot launch MC from TWS. Ideas/help?
Help with IB
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Andrew MultiCharts
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Re: Help with IB
Hello stok,
Please follow the next steps:
Please follow the next steps:
- Downgrade to the version of IB TWS where you could launch MC from TWS without a problem.
- Close MultiCharts and all its parts
- Make sure all MC processes are ended in Windows Task Manager. Here you can find the list of all MC processes: https://www.multicharts.com/trading-sof ... _Processes
- Download an archive from here: for 32 bit MC or for 64 bit MC
- Unzip the archive.
- In the opened folder please run the Updater.exe
- Click on the Update button
- Scroll through the log window to make sure there are no errors
- Click Close button
- If the issue is reproduced, please come to our live chat during working hours (6:30 am – 4:00 pm EST) to let me connect to your computer remotely in order to study the issue and help you: http://messenger.providesupport.com/mes ... pport.html
Re: Help with IB
Thanks Andrew. I downgraded to the previous version and now I can pull MC from TWS. I'm still having a problem with only loading 1 bar when I choose daily charts. I have my data reference all the back to the first of the year and have reloaded the data. Any insight?
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Andrew MultiCharts
- Posts: 1587
- Joined: 11 Oct 2011
- Has thanked: 931 times
- Been thanked: 559 times
Re: Help with IB
Hi Andrew,
Yes, I downgraded TWS and now I can launch MC. I dl the 64bit updater and the attached screen shot is the error I am getting. I also repaired MC as Henry told me. So, right now I can run MC but any chart will only load 1-3 days of daily bars.
Yes, I downgraded TWS and now I can launch MC. I dl the 64bit updater and the attached screen shot is the error I am getting. I also repaired MC as Henry told me. So, right now I can run MC but any chart will only load 1-3 days of daily bars.
- Attachments
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- mc.png
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Andrew MultiCharts
- Posts: 1587
- Joined: 11 Oct 2011
- Has thanked: 931 times
- Been thanked: 559 times
Re: Help with IB
Are you sure your MultiCharts is 64 bit, not 32 bit? Please tell me the exact build number (Help -> About MultiCharts).
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Andrew MultiCharts
- Posts: 1587
- Joined: 11 Oct 2011
- Has thanked: 931 times
- Been thanked: 559 times
Re: Help with IB
Please come to our live chat during working hours (6:30 am – 2:45 pm EST) to let our operators connect to your computer remotely in order to study the issue and help you: http://messenger.providesupport.com/mes ... pport.html