Tick chart missing data

Hello

My PC froze while my chart where opened. When I load them back, all my tick charts was missing data. I went in the Quote manager and clear all cache while MC was closed. Problem persist

Same problem for all instruments that was charted.

Tick charts:
http://my.jetscreenshot.com/21599/20140924-kzex-124kb

15 Minutes charts
http://my.jetscreenshot.com/21599/20140924-wezh-178kb

Do I need to erase completely the instruments and then reload all of them?

Martin

Hello arjfca,

Please select the chart and press CTRL+R, it should reload the data and fill the gap.

Hello arjfca,

Please select the chart and press CTRL+R, it should reload the data and fill the gap.

Did that and problem was still there

I erased and re-install the problematic instruments. Now I got pacing violations...

Damm IB

Martin

Please read this instruction attentively and follow each required step as it covers most problematic cases with receiving data in MultiCharts.

If the issue still persists, please come to our live chat during working hours (6:30 am – 2:45 pm EST) to let our operators connect to your computer remotely and help you.