Hello
My PC froze while my chart where opened. When I load them back, all my tick charts was missing data. I went in the Quote manager and clear all cache while MC was closed. Problem persist
Same problem for all instruments that was charted.
Tick charts:
http://my.jetscreenshot.com/21599/20140924-kzex-124kb
15 Minutes charts
http://my.jetscreenshot.com/21599/20140924-wezh-178kb
Do I need to erase completely the instruments and then reload all of them?
Martin
Tick chart missing data
- Andrew MultiCharts
- Posts: 1587
- Joined: 11 Oct 2011
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Re: Tick chart missing data
Hello arjfca,
Please select the chart and press CTRL+R, it should reload the data and fill the gap.
Please select the chart and press CTRL+R, it should reload the data and fill the gap.
Re: Tick chart missing data
Did that and problem was still thereHello arjfca,
Please select the chart and press CTRL+R, it should reload the data and fill the gap.
I erased and re-install the problematic instruments. Now I got pacing violations...
Damm IB
Martin
- Andrew MultiCharts
- Posts: 1587
- Joined: 11 Oct 2011
- Has thanked: 931 times
- Been thanked: 559 times
Re: Tick chart missing data
Please read this instruction attentively and follow each required step as it covers most problematic cases with receiving data in MultiCharts.
If the issue still persists, please come to our live chat during working hours (6:30 am – 2:45 pm EST) to let our operators connect to your computer remotely and help you.
If the issue still persists, please come to our live chat during working hours (6:30 am – 2:45 pm EST) to let our operators connect to your computer remotely and help you.