Hi Support,
I found that my MC is keep connecting and reconnecting to TWS 3 times per minutes. I have attached the "Order and Position Tracker" window and you can see the log msg of the connection and disconnection.
I also use MC sendlog feature to send the log, my MC user ID is 1918022182.
Please help to support my case, my TWS is build 944.3c Apr29,2014, MC is v8.5 release (build 6851)
MC is keep connecting and disconnecting to TWS
MC is keep connecting and disconnecting to TWS
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Andrew MultiCharts
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Re: MC is keep connecting and disconnecting to TWS
Hello raziel,
- Please upgrade your MC to the latest 9.0 version.
- Please upgrade your IB TWS to the latest version.
- Do you use any antivirus?
Re: MC is keep connecting and disconnecting to TWS
I am using IB as broker and I see some user are experience problem using MC 9 for IB connection, like this one viewtopic.php?f=1&t=47338
So I afraid I will have the same problem in MC 9 too.
Do you have the latest MC 8.x download link?
So I afraid I will have the same problem in MC 9 too.
Do you have the latest MC 8.x download link?
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Andrew MultiCharts
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Re: MC is keep connecting and disconnecting to TWS
Simply add 127.0.0.1 to the list of Trusted IP Addresses in API settings (IB TWS configuration) and MC 9 will work fine.I am using IB as broker and I see some user are experience problem using MC 9 for IB connection, like this one viewtopic.php?f=1&t=47338
So I afraid I will have the same problem in MC 9 too.
Could you answer my question about antivirus? Thank you.
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Andrew MultiCharts
- Posts: 1587
- Joined: 11 Oct 2011
- Has thanked: 931 times
- Been thanked: 559 times
Re: MC is keep connecting and disconnecting to TWS
Raziel,
Could disable antivirus completely, then install latest MC and latest IB TWS versions and test how it works? If the issue still persists with disabled antivirus on latest MC and latest IB TWS, please send us logs again, we will look into the files. Thank you.
Could disable antivirus completely, then install latest MC and latest IB TWS versions and test how it works? If the issue still persists with disabled antivirus on latest MC and latest IB TWS, please send us logs again, we will look into the files. Thank you.