MC 9.0 symbol data issue.  [SOLVED]

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StefanoSF
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MC 9.0 symbol data issue.

Postby StefanoSF » 14 Oct 2014

MC 9.0 QM symbol data issue.

Try loading IQFeed symbol @VX# (VIX) 5 min bars based on Trade with Default session. 300 days back. Look at early Sept 2014 to start. There are huge intranet bar data spike.

I spoke with IQfeed and they compared the MC 9.0 @VX# to other charting programs they use and confirmed the issue with 9.0. However, I am also seeing it with 8.8.

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Andrew MultiCharts
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Re: MC 9.0 symbol data issue.

Postby Andrew MultiCharts » 15 Oct 2014

Hello StefanoSF,

As per our live chat conversation earlier, we expect you in our live chat from 6:30 am till 11:00 am EST to let our engineers study the case on your PC remotely.
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Andrew MultiCharts
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Re: MC 9.0 symbol data issue.

Postby Andrew MultiCharts » 15 Oct 2014

We managed to reproduce the issue and sent a question to IQFeed support.
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Re: MC 9.0 symbol data issue.  [SOLVED]

Postby Andrew MultiCharts » 16 Oct 2014

Looks like IQFeed fixed something on their end. Please reload the data by pressing CTRL+R.
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Re: MC 9.0 symbol data issue.

Postby StefanoSF » 16 Oct 2014

Andrew,

I've owned many software programs in my 50 yrs and I can honestly say MC has the best customer support I have every encountered. Thank you.
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