issues connecting to MB Trading Account  [SOLVED]

Dear MultiCharts fans,

I have an issue connecting to my MB Trading account.

I can confirm that:
* MBT Desktop Pro is installed, showing account information and charts
* I have added the brokerage account, MultiCharts says it's connected
* I have added the datasource, MultiCharts does not complain
* I can see my account information in the order and position tracker
* the Order and Position Tracker shows some encouraging info though - see attached screenshot

However, I am unable to display any charts. When I try to add "MB:AAPL" I see an error "Data feed couldn't be loaded". I don't see any error in the log files.

Where else could I look for the issue?


Thank you,
best regards, Felix

Hello Felix,

In MultiCharts please go to File->New->QuoteManager Window. In QuoteManager go to Tools->Data Sources. Make sure the "Status" for MB Trading is "Active". If it is not - please activate the data feed and restart MultiCharts and all of its processes.

If the MB Trading feed is already Active and all processes were restarted but you still have this message please follow these instructions: Data feed could not be loaded error message.

Please follow these instructions to add instruments for MBTrading:Adding Symbols in Manual Mode.

You need to name the instruments following way:
Futures (ES Dec 2014): /ESZ4 /<root><month letter><year last digit>
Forex: EUR/USD
Index: $SPX, $DJI, $VIX
Stock: MSFT, DELL, IBM, SPY

MB Trading provides the following fields and resolutions of historical data.
For forex symbols:
Bid(Tick,Min,Day)
For other categories:
Trade(Tick,Min,Day)

Real-time data.
For forex symbols:
Ask(Tick),
Bid(Tick)
For other categories:
Ask(Tick),
Bid(Tick),
Trade(Tick)

Please refer to the following page for the information regarding the amount of provided historical data.

Hi Henry,

thank you for your response. As far as I can see, the problem was related to parts of MultiCharts still running, even though the application should have been closed. Things seem to work fine now, but it seems that with MB Trading the application gets sometimes quite sluggish.

Thank you,
best regards, Felix