Strategy Order Breakeven Not Working Interactive Brokers

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Turing
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Strategy Order Breakeven Not Working Interactive Brokers

Postby Turing » 06 Nov 2014

Is anyone able to replicate this problem with version 9 build 10177 and the prior build as well:

1. Open DOM
2. Connect to Interactive Brokers
3. Create strategy as follows:

Level 1: Profit Target T1, Stop Loss S

Level 2: Profit Target T2, Stop Loss S
- Breakeven: Activate at Profit Offset: B
-- More Parameters: Time In Force: GTC, Stop Loss As: Stop Limit, Offset 0.

4. Enter order with the above strategy.

Note T2 is greater than T. B is less than or equal to T1. S is far away from entry.

Even after T1 is hit and the Offset is crossed, the Breakeven order is never entered on the server side. You can confirm this by checking Pending Orders in Interactive Brokers.

Nor is the Breakeven order actively being managed by MultiCharts.

Obviously can lead to losses if not watching what MultiCharts is not doing.

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Henry MultiСharts
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Re: Strategy Order Breakeven Not Working Interactive Brokers

Postby Henry MultiСharts » 06 Nov 2014

Hello Turing,

We were unable to replicate this behavior on our end.
Are you able to replicate it with one breakeven order?
Please capture a video demonstrating this behavior. Attach as screenshots or demonstrate in the video the strategy settings and File->Preferences->Trading tab. After the behavior is replicated - please upload the logs.

You can also come to our live chat Monday-Friday 6:30 am - 1 pm EST to demonstrate this behavior remotely. We will do our best to help you.

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Re: Strategy Order Breakeven Not Working Interactive Brokers

Postby Turing » 19 Nov 2014

Hello Henry,

I hope you understand the preference not to be sending logs with ultimately sensitive financial details but here is an illustration of the technical problem:

Here is the strategy expected:
Capture(4).JPG
DOM Strategy Settings
(42.86 KiB) Downloaded 911 times
One of the breakevens is set as follows:
Capture(5).JPG
DOM Strategy Settings Breakeven Detail
(21.43 KiB) Downloaded 904 times
The other is set one further tick away.

You can see here the price has crossed both prices at which the breakeven should have been activated:
Capture.JPG
Breakeven crossed but not active
(52.05 KiB) Downloaded 883 times
But no appropriate breakeven order has been received by Interactive Brokers. Moreover if price falls back below entry it will just keep going -- all the way to the disaster stop 12 ticks away.
Capture (2).JPG
No instruction received at IB
(27.57 KiB) Downloaded 885 times
This is what File->Preferences->Trading->Settings was set to:
Capture(3).JPG
File Preferences Trading
(51.82 KiB) Downloaded 889 times

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Henry MultiСharts
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Re: Strategy Order Breakeven Not Working Interactive Brokers

Postby Henry MultiСharts » 21 Nov 2014

Hello Turing,

We are still were unable to replicate this behavior on our end. If it is easily reproducible - please send us MultiCharts logs as it was requested or come to our live chat Monday-Friday 6:30 am - 1 pm EST to demonstrate this behavior remotely.

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Re: Strategy Order Breakeven Not Working Interactive Brokers

Postby Turing » 24 Nov 2014

Henry,

I have done more testing my end and note the problem does not occur on a simple personal account where MC is running on the same computer as the IB TWS.

The problem does occur when IB TWS is running on a different computer. The entry order is correctly accepted and the remote connection works. The remote connect was set up in Server and Port via File > Manage Broker Profiles > Edit.

The problem also does occur in all cases when MC communicates with IB TWS client accounts that are manged via an IB Master Account.

The IB TWS used was Build 946.2h, Jul 31, 2014 11:21:55 AM.

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Henry MultiСharts
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Re: Strategy Order Breakeven Not Working Interactive Brokers

Postby Henry MultiСharts » 24 Nov 2014

Turing,

Please send me the following screenshots:
- Financial Advisor Settings tab of the Interactive Brokers broker profile in MultiCharts;
- TWS window->FA Setup;

Was position opened for the main F/DF account or for a sub-account?

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Re: Strategy Order Breakeven Not Working Interactive Brokers

Postby Turing » 14 Dec 2014

Hi Henry,

Getting this information is proving difficult as the Interactive Brokers master account holder with a view of the Financial Advisor settings is different from us as sub account managers.

The position was opened and managed directly within a sub account.

Is there a specific setting you wanted to check? Perhaps we can ask our master account holder what the specific setting is.

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Re: Strategy Order Breakeven Not Working Interactive Brokers

Postby Henry MultiСharts » 15 Dec 2014

Turing, please ask the master account holder to provide two screenshots:
- Financial Advisor Settings tab of the Interactive Brokers broker profile in MultiCharts;
- TWS window->FA Setup;

Are you ale to replicate it using a demo / sim account? If you are able to do that - please send me the screenshots requested above.

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Re: Strategy Order Breakeven Not Working Interactive Brokers

Postby Turing » 15 Dec 2014

Henry,

Sorry to say again, it is not possible to get the screen shot from the master account holder. This contains information about other sub account holders and is not available to us.

We do understand there are no restrictions on the types of orders the sub account can place.

We do not have sim access to master accounts.

I think we will have to leave it here. Please just be aware that there are situations where intended orders on Multicharts are not executed in Interactive Brokers.

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Re: Strategy Order Breakeven Not Working Interactive Brokers

Postby Henry MultiСharts » 16 Dec 2014

Turing, please send me at least a screenshot of your MultiCharts IB FA settings.


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