Multichart processes are never shut down

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chosenek
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Multichart processes are never shut down

Postby chosenek » 28 Mar 2015

According to the
https://www.multicharts.com/trading-sof ... _Processes

Multichart processes should be shut down automatically after all processes containing UI are closed. This has never worked for me (not even once) and I have to kill the processes automatically each time.

Using windows 8.1

GTrader
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Re: Multichart processes are never shut down

Postby GTrader » 28 Mar 2015

I noticed the same thing, but I found they just take a long time to close. Can take up to 30 minutes before they close.

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Henry MultiСharts
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Re: Multichart processes are never shut down

Postby Henry MultiСharts » 30 Mar 2015

chosenek, GTrader,

What version and build number of MultiCharts you are using (Help -> About MultiCharts)?
Which exact processes are not finished after you close all MultiCharts applications?
Do you have a scanner window linked to a chart?

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Re: Multichart processes are never shut down

Postby GTrader » 30 Mar 2015

MultiCharts .NET64 Version 9.0 Release (Build 10761)

tsServer.exe
Host64.exe
Host32.exe

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Henry MultiСharts
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Re: Multichart processes are never shut down

Postby Henry MultiСharts » 31 Mar 2015

GTrader,

Do you have a scanner window linked to a chart?

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Re: Multichart processes are never shut down

Postby GTrader » 31 Mar 2015

Yes,
Thats generally how all my workspaces are setup. A scanner window with all my securities I'm following and a series of charts linked to it.

The processes go away after a while (20 m) or so.

I also use TS and IQFeed as my datasource providers.

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Henry MultiСharts
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Re: Multichart processes are never shut down

Postby Henry MultiСharts » 31 Mar 2015

This issue will be resolved in MultiCharts .NET 9.0 Release 7.

chosenek
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Re: Multichart processes are never shut down

Postby chosenek » 01 Apr 2015

Hi Henry,
in my case there are few more.


FIXServer.exe
ATCenterServer.exe
TradingServer.exe
StudyServer.NET.exe
MessageCenter.exe
tsServer.exe
CQGServerProxy.exe
CQGServer.exe


Sorry for my late response.
Petr

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Henry MultiСharts
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Re: Multichart processes are never shut down

Postby Henry MultiСharts » 02 Apr 2015

chosenek,

Do you have a scanner window linked to a chart?

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Re: Multichart processes are never shut down

Postby chosenek » 02 Apr 2015

Yes, its opened in one of my workflows, but without any instrument in it currently .

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Henry MultiСharts
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Re: Multichart processes are never shut down

Postby Henry MultiСharts » 06 Apr 2015

chosenek,

Please do the following when the processes are not finished automatically:
Go to Start->All programs->MultiCharts NET->LogsCollector.
The tool will collect the logs, create dump files, zip them and upload to our FTP.
Please let me know when you upload the dumps and I will forward it to our engineers for analysis.
If the file cannot be uploaded automatically please manually upload it to any file sharing hosting and send us the download link to support@multicharts.com.


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