MC 8 can not plot stock symbol SPXS

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robertwh
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Joined: 22 Sep 2012

MC 8 can not plot stock symbol SPXS

Postby robertwh » 06 Apr 2015

Hi:
MC 8 can not plot stock symbol SPXS, I use data feed from Interactive Brokers(IB) SMART exchange,
I got NO DATA message on the Chart, the chart is completely empty, I am trying to plot 1 min, 5 min or 1 Day charts, but all fail.
However all other symbols work, for example I plot symbol SPXL works, MCD works, etc.
My desktop IB TWS API setting are working well . I don't see what is the problem with this symbol.
What is wrong with Multicharts?
Please help.

Note: MC 8 is running in windows 7

Thanks

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TJ
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Re: MC 8 can not plot stock symbol SPXS

Postby TJ » 06 Apr 2015

Are you subscribed to LSE or BVME?

robertwh
Posts: 10
Joined: 22 Sep 2012

Re: MC 8 can not plot stock symbol SPXS

Postby robertwh » 07 Apr 2015

Hi:
I have no choice to select LSE exchange and SMART from the list of symbols of Interactive brokers(IB).
The others options didn't work too.

See image attached with the list of exchanges from IB.


Thanks
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SPXS Exchange.jpg
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Henry MultiСharts
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Re: MC 8 can not plot stock symbol SPXS

Postby Henry MultiСharts » 08 Apr 2015

Hello robertwh,

In MultiCharts please go to File->New->QuoteManager Window. In QuoteManager check the Event Log for data feed messages related to SPXS instrument. If you do not have market data permission for this instrument, then you need to contact your data provider directly and ask them to add it to your account.


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