Oanda Order Reports Not In Sync..Maybe?

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mcjohn

Oanda Order Reports Not In Sync..Maybe?

Postby mcjohn » 10 Apr 2015

Hello,

The attached images were taken within seconds of each other. The Open Positions Tab shows no orders, however, there were open orders as displayed in the Position History. See the attachments please.

Thank you for your assistance,

John
Attachments
pos-history.jpg
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open-pos.jpg
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TJ
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Re: Oanda Order Reports Not In Sync..Maybe?

Postby TJ » 10 Apr 2015

Hello,

The attached images were taken within seconds of each other. The Open Positions Tab shows no orders, however, there were open orders as displayed in the Position History. See the attachments please.

Thank you for your assistance,

John
DO NOT turn off your MultiCharts.
If you have closed your MultiCharts, DO NOT restart it again.

Please contact tech support so that they can retrieve the logs from your computer for analysis.

mcjohn

Re: Oanda Order Reports Not In Sync..Maybe?

Postby mcjohn » 10 Apr 2015

Thank you for the reply. Unfortunately I already closed and restarted. Are there instructions on where to find the logs in the event this happens again?

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Re: Oanda Order Reports Not In Sync..Maybe?

Postby TJ » 10 Apr 2015

Thank you for the reply. Unfortunately I already closed and restarted. Are there instructions on where to find the logs in the event this happens again?
The instructions are here:

https://www.multicharts.com/trading-sof ... harts_Logs

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Re: Oanda Order Reports Not In Sync..Maybe?

Postby JoshM » 13 Apr 2015

DO NOT turn off your MultiCharts.
If you have closed your MultiCharts, DO NOT restart it again.

Please contact tech support so that they can retrieve the logs from your computer for analysis.
Or just create a zip file with the folders yourself (the logs folder location is in the Windows start menu) and save yourself hours waiting till MultiCharts Support opens. :]

mcjohn

Re: Oanda Order Reports Not In Sync..Maybe?

Postby mcjohn » 13 Apr 2015

Thank you. I have sent the logs to MC. Now I just wait......

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Henry MultiСharts
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Re: Oanda Order Reports Not In Sync..Maybe?

Postby Henry MultiСharts » 23 Apr 2015

Hello John,

In case you still experience this behavior - please come to our live chat 6.30 am - 11 am EST to demonstrate it remotely.


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