V3- Establishing connection problems

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momentum
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V3- Establishing connection problems

Postby momentum » 16 Apr 2008

I successfully upgraded to V3 release and when I create a new chart I get stuck at the Establishing connection. I need to reboot the PC to get past this. I use both eSignal and IB

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Marina Pashkova
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Postby Marina Pashkova » 17 Apr 2008

Hi momentum,

Please contact our customer support at http://messenger.providesupport.com/mes ... pport.html

They would need to have a look your computer to understand why none of these providers will work.

Please note that the customer support hours are 6:30 am - 4:00 pm EST, Monday through Friday.

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RobotMan
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Postby RobotMan » 18 Apr 2008

Hi,

This happens to me also. After waiting for what seems like a long time, I usually just exit the program and restart it. And, poof, the charts load. I have never needed to reboot the computer though. Kinda like it downloads data but doesn't refresh the screen and recompute indicators - just hangs. Then re-starting gives it a little kick.
Sometimes, with prior versions, I got no poof and I had to reboot before the program started loading chart data. I use eSignal for data. yes, it has been connected - i usually start another program to make sure data is downloading and it is. weird, huh. So I guess it is better now.

Bob Perry
Los Altos, CA

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Marina Pashkova
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Postby Marina Pashkova » 18 Apr 2008

Hi Bob,

Did the problem occur with any other providers apart from eSignal?

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RobotMan
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Postby RobotMan » 19 Apr 2008

Hi Marina,


Did the problem occur with any other providers apart from Signal?


I only use eSignal at the moment. Sorry to not be much more help.

Hope this helps,
Bob Perry
Los Altos, CA


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