No data charting

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Mark Brown
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No data charting

Postby Mark Brown » 25 Jul 2017

I had a crash and the computer did not shut down properly. Now I have no data showing in all my charts. TS was also affected by the crash and I restored all the data and have charts working there perfectly with all my history. But MC will not display the data on a chart.

I have run the repair program twice and still it will not chart. The Quote manager shows data being received from TS, I have noticed a column heading I never seen before that says "Collect Real Time Data w/o plotting" what is this? How can I get my charts to display again?

I am collecting 4902 symbols in the Quote Manager yet only about 10 symbols are showing up in Charting when selecting "Format Instrument" I have tried adding symbols but it does not work.

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Kristina MultiCharts
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Re: No data charting

Postby Kristina MultiCharts » 26 Jul 2017

Hi Mark,

Please clarify which version and update of TS you are using: go to Help -> About TS. Please also clarify which version of MultiCharts you are using: Help -> About MultiCharts. Is the option " Save data to local database" is checked in QuoteManager -> Tools -> Data Sources -> TS -> Settings?

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Mark Brown
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Re: No data charting

Postby Mark Brown » 26 Jul 2017

Is the option " Save data to local database" is checked in QuoteManager -> Tools -> Data Sources -> TS -> Settings?

Yes it is.

MultiCharts64 Version 10.0 Release (Build 14417)

TS 9.1
Version: 9.1 (Update 29)
Date: 06/16/2014

TradingApp
Version: 9.33.00.12880
Date: 06/16/2014

Browser
Version: 9.33.00.12880
Date: 06/16/2014

Research
Version: 9.33.00.12880
Date: 06/16/2014

Account: Futures
Version: 9.33.00.12880
Date: 06/16/2014

OptionStation Position Chart
Version: 9.33.00.12880
Date: 06/16/2014

OptionStation Search
Version: 9.33.00.12880
Date: 06/16/2014

OptionStation Analysis
Version: 9.33.00.12880
Date: 06/16/2014

Chart Analysis
Version: 9.33.00.12880
Date: 06/16/2014

Hot Lists
Version: 9.33.00.12880
Date: 06/16/2014

Time & Sales
Version: 9.33.00.12880
Date: 06/16/2014

Market Depth
Version: 9.33.00.12880
Date: 06/16/2014

News
Version: 9.33.00.12880
Date: 06/16/2014

TradeManager
Version: 9.33.00.12880
Date: 06/16/2014

RadarScreen
Version: 9.33.00.12880
Date: 06/16/2014

Basket Order
Version: 9.33.00.12880
Date: 06/16/2014

TradeManager Analysis
Version: 9.33.00.12880
Date: 06/16/2014

FirstTimeUser
Version: 9.33.00.12880
Date: 06/16/2014

Scanner
Version: 9.33.00.12880
Date: 06/16/2014

Matrix
Version: 9.33.00.12880
Date: 06/16/2014

Quick Trade Bar
Version: 9.33.00.12880
Date: 06/16/2014

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Kristina MultiCharts
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Re: No data charting

Postby Kristina MultiCharts » 27 Jul 2017

Hello Mark,

Can you update your TS to 9.5 latest update 20 and update your MultiCharts to current release 10.0 build 14558?
http://www.multicharts.com/downloads/latest/mc/x64/

Before you upgrade, please make a backup of your studies and data: https://www.multicharts.com/trading-sof ... _User_Data

Please check if you are having issues with receiving data from TS after the upgrade of both TS and MC and let me know your feedback.


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