CQG DOM Hangs / freezes whole of Multicharts

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wilkinsw
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CQG DOM Hangs / freezes whole of Multicharts

Postby wilkinsw » 12 Oct 2017

Hi,

Is anyone else noticing that when first opening a DOM (driven by CQG data) or when changing instruments.....the DOM and entire Multicharts platform will freeze for 1-2mins?

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Henry MultiСharts
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Re: CQG DOM Hangs / freezes whole of Multicharts

Postby Henry MultiСharts » 19 Oct 2017

Hello wilkinsw,

We have not experienced such behavior on our end. Please send us the logs and dumps for analysis.
You can have the Feedback window open beforehand, please go to Help tab->Feedback (or Windows Start menu->All programs->MultiCharts64->Feedback).
Select these options:
- Attach a screenshot;
- Attach log files to help us understand what happened;
- Upload collected data to Help Desk.
Uncheck the other options as we do not need them right now.
Then, when it happens, just click the Send button.


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