Oanda feed stuck

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gpw797
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Oanda feed stuck

Postby gpw797 » 14 Aug 2018

This has been an issue observed in the past and this is in release 12 version. MC says it is connected but it really isn't or at least quotes aren't coming through to MC. See attached screenshot.. MC shows being connected to oanda, the current correct price is 1.1337 yet no prices are coming onto MC and shows EURUSD stagnant and price not changing at 1.14223 Disconnecting and reconnecting does not fix the issue. Sometimes killing all MC processes and restarting solves the problem.
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gpw797
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Re: Oanda feed stuck

Postby gpw797 » 15 Aug 2018

Here is another example. The same trade at same exact time.. the Oanda web interface showing 1.13410 and same exact time the MC data shows connected yet a completely different price at 1.1337 and the feed is stuck not moving. The Oanda feed was working in MC earlier but has stopped updating. Needless to say, I can't autotrade with the software stopping to work occasionally.
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Henry MultiСharts
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Re: Oanda feed stuck

Postby Henry MultiСharts » 16 Aug 2018

Hello gpw797,

In MultiCharts data provider and broker connections are separate.
You can see the status of the broker connection on the Trade Bar in MultiCharts. Reconnecting the broker profile on the Trade Bar has no effect on the data feed connection.

As for the data connection - you can trace the connection status in QuoteManager Event Log. There is no visual indication of the datafeed status similar to the broker connection. If you see no obvious error messages in the Event Log - please come to the live chat to demonstrate this behavior remotely for the fastest assistance. If you cannot do so, then please send us the logs for analysis:
In MultiCharts go to Help tab->Feedback (or Windows Start menu->All programs->MultiCharts64->Feedback).
In the Description field specify the date/time when the realtime data has stopped.
Select these options:
- Attach a screenshot;
- Attach log files to help us understand what happened
- Upload collected data to Help Desk.
Uncheck the other options as we do not need them right now.
Please also email to support the full sized screenshots demonstrating the issue. We need to see your system clock and the time value in the status line of the chart.

gpw797
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Re: Oanda feed stuck

Postby gpw797 » 16 Aug 2018

Nothing unusual in the quote manager log.. shows requests for data being requested and sent. Attached is screen shot showing the oanda in their web interface showing one price and MC next to it with a different price ... MC is running the Oanda data feed and is stuck and not moving. Screenshot includes time as requested.
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Henry MultiСharts
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Re: Oanda feed stuck

Postby Henry MultiСharts » 16 Aug 2018

gpw797, please upload the logs as requested above.

gpw797
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Re: Oanda feed stuck

Postby gpw797 » 16 Aug 2018

files are being uploaded to help desk right now.

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Henry MultiСharts
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Re: Oanda feed stuck

Postby Henry MultiСharts » 31 Aug 2018

gpw797, this issue will be fixed in the next platform update (MultiCharts 12 Release 2).

gpw797
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Re: Oanda feed stuck

Postby gpw797 » 02 Sep 2018

Great, thank you!

gpw797
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Re: Oanda feed stuck

Postby gpw797 » 02 Oct 2018

The update didn't fix as reported and this is still an issue. See attached screenshots prices haven't updated in over 12 hours.
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Henry MultiСharts
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Re: Oanda feed stuck

Postby Henry MultiСharts » 03 Oct 2018

Hello gpw797,

If you cannot see any error messages in the QuoteManager's Event Log - please come to the live chat to demonstrate this behavior remotely for the fastest assistance. If you cannot do so, then please send us the logs for analysis:
In MultiCharts go to Help tab->Feedback (or Windows Start menu->All programs->MultiCharts64->Feedback).
In the Description field specify the date/time when the realtime data has stopped.
Select these options:
- Attach a screenshot;
- Attach log files to help us understand what happened
- Upload collected data to Help Desk.
Uncheck the other options as we do not need them right now.
Please also email to support the full sized screenshots demonstrating the issue. We need to see your system clock and the time value in the status line of the chart.

gpw797
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Re: Oanda feed stuck

Postby gpw797 » 03 Oct 2018

Logs uploaded.... happened again to day.. bot made a couple trades but after about 5 hours it stopped updating.

Same charts work fine with my IB data feed and doesn't stop updating like Oanda.

chaoruixinxi
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Re: Oanda feed stuck

Postby chaoruixinxi » 26 Feb 2019

I slao have this problem. I use the MC12

gpw797
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Re: Oanda feed stuck

Postby gpw797 » 26 Feb 2019

FYI It also still happens on my machine as well. I gave up and am now using different trading software for forex

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Henry MultiСharts
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Re: Oanda feed stuck

Postby Henry MultiСharts » 26 Feb 2019

gpw797, we have not received any new logs from you since the module with the a fix + extra logging was sent to you on 10/10/18.
As you were instructed - if the issue still happens on your end, you need to send us a new set of logs to continue the analysis.

chaoruixinxi, please update to the latest version of the platform that has the latest improvements for the OANDA connection. If the issue persists, please send us the logs as described below:
If you cannot see any error messages in the QuoteManager's Event Log - please come to the live chat to demonstrate this behavior remotely for the fastest assistance. If you cannot do so, then please send us the logs for analysis:
In MultiCharts go to Help tab->Feedback (or Windows Start menu->All programs->MultiCharts64->Feedback).
In the Description field specify the date/time when the realtime data has stopped.
Select these options:
- Attach a screenshot;
- Attach log files to help us understand what happened
- Upload collected data to Help Desk.
Uncheck the other options as we do not need them right now.
Please also email to support the full sized screenshots demonstrating the issue. We need to see your system clock and the time value in the status line of the chart.

gpw797
Posts: 175
Joined: 04 Mar 2006
Been thanked: 5 times

Re: Oanda feed stuck

Postby gpw797 » 02 Apr 2019

This is still an issue... see attached where it is connected to oanda and the chart hasn't undated in days - look at bar info

See the screen shot of processes not ending when MC is closed.
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Oanda.PNG
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Henry MultiСharts
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Re: Oanda feed stuck

Postby Henry MultiСharts » 03 Apr 2019

gpw797, please send us the logs as specified above.

gpw797
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Re: Oanda feed stuck

Postby gpw797 » 03 Apr 2019

Files sent


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