LMAX data feed may freeze real time data update

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wzero
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LMAX data feed may freeze real time data update

Postby wzero » 18 Feb 2019

LMAX data feed may freeze all (including all other data sources) real time data update if "Use hearbeats for connection loss detection" is checked on and network quaility to LMAX server is low. This issue happend randomly. Once happened, kill the LMAXServerHost.exe process immediately resotres all real time data update from all data source other than LMAX. For best user experience, low quality network connection to LMAX server should only stall LMAX data source itself, not everything.

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Svetlana MultiCharts
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Re: LMAX data feed may freeze real time data update

Postby Svetlana MultiCharts » 22 Feb 2019

Hello, wzero,

Please reproduce the issue with minimum possible number of charts and send us a report via Help -> Feedback so that we would be able to investigate it:
Please select the options:
Attach a screenshot;
Attach Log files…;
Attach minidump for crash analysis;
Snapshot of the current MC setup;
Upload collected data to Help Desk;
uncheck other options and click Send.


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