Beta 1 Ver 14 - startup - 2 errors

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johnromeronc
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Beta 1 Ver 14 - startup - 2 errors

Postby johnromeronc » 20 Sep 2019

When starting I always get an error, early in startup, before MutliCharts splash window. Then the 2nd error is when I start a workspace with multiple windows, I get the error 3 times. 3 things they have in common are:
- they all have a data 2
- it is hidden and Volume Profile (so I can get at the bid / ask at price levels) like footprint
- I have an indicator that is based on that data2. In MC.Net 12, it usually gets an error on startup, because it is trying to get at that VP data2[MC_Net Beta startup error pre-splash before the building of it is complete (being worked).
I have tried a save workspace / reboot / reload - running the one of the chart with data 2 after removing the indicator with the issue.
-> Still same error.

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Henry MultiСharts
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Re: Beta 1 Ver 14 - startup - 2 errors

Postby Henry MultiСharts » 07 Oct 2019

Hello johnromeronc,

I'm unable to locate any crash reports uploaded by you.
If you still experience the issue, please upload the crash report and send us the logs so we can check it:
Go to Help tab->Feedback (or Windows Start menu->All programs->MultiCharts .NET64->Feedback).
Select these options:
- Attach a screenshot;
- Attach log files to help us understand what happened;
- Include Backup of Logs from previous session;
- Snapshot of current setup:
- Open workspaces;
- Active indicators;
- Upload collected data to Help Desk.


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