Convert_currency not working in realtime?

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wilkinsw
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Convert_currency not working in realtime?

Postby wilkinsw » 14 Nov 2019

Hi,

I need more info re how convert_currency works in realtime please.

It isn't doing what I'd expect.

I just created (today; Thurs 14/11/2019) an indicator, outputting convert_currency and applied it to live charts.

They show no changes in FX rates since Monday. Why is that??
jpyusd.PNG
(276.71 KiB) Not downloaded yet
eurusd.PNG
(72.76 KiB) Not downloaded yet
chfusd.PNG
(65.69 KiB) Not downloaded yet
That's using MCFX and I've run tests from two different online servers that show the same output.

wilkinsw
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Re: Convert_currency not working in realtime?

Postby wilkinsw » 15 Nov 2019

This morning one of my MC servers successfully updated the FX rates, for the first time this week.

On the second; the following errors were generated:
fx server.PNG
(39.07 KiB) Not downloaded yet
in QMD it appears there were no issues though:
download complete.PNG
(4.83 KiB) Not downloaded yet

Any users out there using the MCFX conversion rates successfully in realtime?

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Svetlana MultiCharts
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Re: Convert_currency not working in realtime?

Postby Svetlana MultiCharts » 15 Nov 2019

Hello, wilkinsw,

We will check it on our end.

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Re: Convert_currency not working in realtime?

Postby wilkinsw » 16 Nov 2019

Today (Sat 16/11/2019) I tried accessing the MCFX server and failed on 7 of 7 servers.

Timeout was set to max of 120s.

Would appreciate other users trying and reporting back.


Additionally, the timeout hijacks MC. If you set it to 120s, for example and then attempt to do anything (turn script off, close the chart, close MC) MC will hang as it waits for the 120s to pass first (in the event that it hasn't found FX data beforehand). I'm guessing that should be changed to that the user can logically interrupt the timeout if needed?
Last edited by wilkinsw on 16 Nov 2019, edited 1 time in total.

wilkinsw
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Re: Convert_currency not working in realtime?

Postby wilkinsw » 16 Nov 2019

Also this function doesn't work:
calc anyway.PNG
(33.78 KiB) Not downloaded yet
Script calculation is still blocked.

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Re: Convert_currency not working in realtime?

Postby wilkinsw » 17 Nov 2019

servers back up now.

Was it down for maintenance yesterday?

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Svetlana MultiCharts
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Re: Convert_currency not working in realtime?

Postby Svetlana MultiCharts » 18 Nov 2019

William,

Our regular currency conversion server maintenance is done on Saturday when the market is closed around 1pm-4pm EST.
This Saturday we had an extended maintenance period, that is why you were unable to access the servers.
We are sorry for the inconvenience.

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Re: Convert_currency not working in realtime?

Postby wilkinsw » 19 Nov 2019

Just to update,

Now FX rates shows expected values for last week but this week again, they haven't updated yet. Rates for today (Tuesday) are the same as yesterday. That's when running a fresh re-calculation today.

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Re: Convert_currency not working in realtime?

Postby wilkinsw » 21 Nov 2019

Hi,

Had an optimisation terminate in the night due to a drop in connection to the MCFX server.

Is the MCFX server being looked at by MC?

Thanks,

Will

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Re: Convert_currency not working in realtime?

Postby Svetlana MultiCharts » 22 Nov 2019

Hi,

I need more info re how convert_currency works in realtime please.

It isn't doing what I'd expect.

I just created (today; Thurs 14/11/2019) an indicator, outputting convert_currency and applied it to live charts.

They show no changes in FX rates since Monday. Why is that??

jpyusd.PNG
eurusd.PNG
chfusd.PNG

That's using MCFX and I've run tests from two different online servers that show the same output.

Hello, William,

We suppose that the issue is connected with empty periods saved in the database.
Please come to our live chat MON-FRI from 6:30 AM to 1:00 PM EST so that we can study this behavior remotely. Live Chat is accessible from our web site http://www.multicharts.com/ (at the top of the page).
Hi,

Had an optimisation terminate in the night due to a drop in connection to the MCFX server.

Is the MCFX server being looked at by MC?

Thanks,

Will
We will continue to investigate the logs from the MCFX server after the weekend.

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Re: Convert_currency not working in realtime?

Postby kinwai » 01 Mar 2020

I get this error as well

wilkinsw
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Re: Convert_currency not working in realtime?

Postby wilkinsw » 03 Mar 2020

MC have been in contact to say that they have been having ongoing issues with the MCFX server.

An immediate fix won't be forthcoming, unfortunately.

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Re: Convert_currency not working in realtime?

Postby kinwai » 03 Mar 2020

Hi Wilkinsw, where did you see this news?

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Re: Convert_currency not working in realtime?

Postby wilkinsw » 03 Mar 2020

Messaged by Anna from MC.

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Re: Convert_currency not working in realtime?

Postby Svetlana MultiCharts » 03 Mar 2020

Apologies for the recent MCFX server malfunction. Apparently we need to move it to a newer server to guarantee stable operation of the currency conversion functionality. But this cannot be done on a fly and the transition may also take a while.
Right now the server works fine.
We are sorry for this inconvenience and will do our best to resolve this issue in short terms.


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