Hello,
I kept Multicharts running and it crashed after some time (a couple of minutes to several days randomly). I'm using Ascii mapping, eSignal, and IB datafeed. I only got this problem since last December. I have updated Multicharts to the latest version MultiCharts64 Version 12.0 Release (Build 19396).
Problem signature:
Problem Event Name: APPCRASH
Application Name: tsServer.exe
Application Version: 2.0.19396.400
Application Timestamp: 5df953cd
Fault Module Name: StackHash_411c
Fault Module Version: 6.3.9600.17114
Fault Module Timestamp: 53649e73
Exception Code: c0000374
Exception Offset: PCH_2A_FROM_ntdll+0x000000000009B2BA
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: 411c
Additional Information 2: 411c53b5672ead965776c32bb43b93a9
Additional Information 3: a676
Additional Information 4: a676f04ff674f563ce674c5b57269199
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Multicharts crashed randomly
- Anna MultiCharts
- Posts: 560
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Re: Multicharts crashed randomly
Hello, regtracer!
If the crash is ever replicated please collect the dumps while the crash message is still visible:
https://www.multicharts.com/trading-sof ... lect_Dumps
Send the logs to our email address.
After that restart MultiCharts and send us the logs for analysis from Help -> Feedback. You need just “Attach a screenshot”, “Attach Log files” and “Upload collected data to helpdesk” options checked.
If it is possible, also please provide your workspace. It can also be collected via Feedback.
If the crash is ever replicated please collect the dumps while the crash message is still visible:
https://www.multicharts.com/trading-sof ... lect_Dumps
Send the logs to our email address.
After that restart MultiCharts and send us the logs for analysis from Help -> Feedback. You need just “Attach a screenshot”, “Attach Log files” and “Upload collected data to helpdesk” options checked.
If it is possible, also please provide your workspace. It can also be collected via Feedback.