Platform crash when Volume Profile Used  [SOLVED]

Questions about MultiCharts and user contributed studies.
naguilag
Posts: 7
Joined: 09 Apr 2020
Has thanked: 4 times

Platform crash when Volume Profile Used

Postby naguilag » 16 Jun 2020

Hello,

I am new here using Multicharts. Since the beginning, I have been having problems whenever I use the volume profile. My data is from Ascii files, but the problem only happens when I activate the VP. The situation consists in that the platform crashes. This is the image that always appears:
error.jpg
Error presented in the platform When VP is activated
(271.05 KiB) Not downloaded yet
Thank you very much in advance for your help. Very appreciated if this issue can be fixed.
Last edited by naguilag on 29 Jun 2020, edited 1 time in total.

User avatar
TJ
Posts: 7740
Joined: 29 Aug 2006
Location: Global Citizen
Has thanked: 1033 times
Been thanked: 2221 times

Re: Platform crash when Volume Profile Used

Postby TJ » 16 Jun 2020

The following information might be needed by the tech support:

1. MultiCharts version and release number
2. Windows version
3. Hardware - CPU, RAM,
4. Other programs running - Anti-virus, etc.,
5. Data - does your ASCII include tick data with time-stamp?

naguilag
Posts: 7
Joined: 09 Apr 2020
Has thanked: 4 times

Re: Platform crash when Volume Profile Used

Postby naguilag » 16 Jun 2020

Hi TJ, thx for you help. Very appreciated.

These are the answers to the questions you posted.

1. MultiCharts64 Version 12.0 Release (Build 20081)
2. Windows 10 Pro
3. Intel (R) Core (TM) i5-7300U CPU @ 2.6Ghz 2,71Ghz Hewlett Packard Elitebook, Ram 8GB
4. Antivirus Kaspersky Total Protection
5. Yes, the ASCII data are in two formats: tick and OHLC (daily). In the Quote Manager both types of CSV files are recognized well for every symbol, but the problem began when I was using only the tick data. The thick format is in CSV files, separated by comma and with four columns: Date, Time, Price and Volume.

I can see all the information no related with VP without any problems and in every timeframe including tick format, 1minute etc. That includes candlestick bars, indicators, scanner and so on. The problem only happens when I activate the VP feature,

In some cases the platform shows me the VP correctly, but when I change the symbol, the platform crashes. Sometimes I can see two or three symbols, other times 1 or 2, before the crash. I think that the error could be associated with the system, but I am not sure.

Thx again.
Last edited by naguilag on 29 Jun 2020, edited 1 time in total.

naguilag
Posts: 7
Joined: 09 Apr 2020
Has thanked: 4 times

Re: Platform crash when Volume Profile Used

Postby naguilag » 21 Jun 2020

Hello Dear Sirs.

I am still waiting for your support about this.

Thx.

User avatar
TJ
Posts: 7740
Joined: 29 Aug 2006
Location: Global Citizen
Has thanked: 1033 times
Been thanked: 2221 times

Re: Platform crash when Volume Profile Used  [SOLVED]

Postby TJ » 21 Jun 2020

Hello Dear Sirs.

I am still waiting for your support about this.

Thx.

You can use Live Chat to show techsupport this problem.
They can sort it out for you on the spot.

naguilag
Posts: 7
Joined: 09 Apr 2020
Has thanked: 4 times

Re: Platform crash when Volume Profile Used

Postby naguilag » 21 Jun 2020

Hi again TJ.

Thx for your answer.

This morning I can solve the problem. After several efforts to do that, finally the solution consisted of using a workspace only for seeing the Volume Profile. In that WS I set up in the Format Instruments the Data Range only for showing the last 90 bars. After that, no more problems again. My data begins in 2006, so I suppose that the platform crashes when I choose to display more bars using all the history for every symbol. Besides, not showing other indicators such as simple moving averages and so on, also contributed to solve the problem.

Thanks again. Problem solved!


Return to “MultiCharts”