Problem downloading Quandl database

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Leo
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Problem downloading Quandl database

Postby Leo » 17 Oct 2020

Hello, when trying to download Quandl database, MC crashes either if you are looking for the entire database with a "*" in the symbol search filed, or just a single stock ticker. When the "Quandl symbol search progress" opens, it crashes after a couple of secs.
thanks

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Kate MultiCharts
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Re: Problem downloading Quandl database

Postby Kate MultiCharts » 09 Dec 2020

Hello Leo,

Please take a screenshot of the Insert Symbols Into Porfolio - Quandl dialog window before starting the search so that the search parameters you have set can be seen.

Disable any antivirus software.

If the issue is reproduced, take a screenshot demonstrating it, then please send us logs via the main MultiCharts window -> Help -> Feedback. It is important to collect it at the moment when the issue is reproduced, before MultiCharts is restarted.
Please select the options:
Attach a screenshot;
Attach log files…;
Attach minidump for crush analysis:
Upload collected data to help desk;
uncheck other options and click Send.

Please let us know how to reproduce the issue. Does it always happen? What do you do to make MultiCharts continue working?

You can also try limiting exchanges and symbol categories in data source settings.


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