Hello,
Forgetting that I don't have subscription to CL I have added it to MC. Realizing that I have deleted CL from Quote Manager, deleted chart as well. However, my platform keeps on trying to pull data for CL and I get hundreds of these annoying messages. I did restart my Gateway and MC but problem persists. Please advise how can I fix this small but very annoying issue? Thank you so much!
How to stop MC pulling data for specific instrument? [SOLVED]
- Tammy MultiCharts
- Posts: 200
- Joined: 06 Aug 2020
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Re: How to stop MC pulling data for specific instrument?
Hello Airke07,
Please make sure the symbol is not used anywhere in MultiCharts. Double-check the charts, Scanner windows, Symbol Mapping (File > Broker Profiles > Symbol Mapping). Please also check if the symbol is not connected for Collect RT data w/o plotting in Quote Manager.
If the symbol is not used anywhere and the message keeps popping up, you'll need to clear the cash for it:
1) Go to Main MultiCharts window -> Help -> Support -> Open Logs folder.
2) Close all MultiCharts components.
3) Delete DAT files staring with IB in the Logs folder (see step 1).
4) Reopen MultiCharts.
Please make sure the symbol is not used anywhere in MultiCharts. Double-check the charts, Scanner windows, Symbol Mapping (File > Broker Profiles > Symbol Mapping). Please also check if the symbol is not connected for Collect RT data w/o plotting in Quote Manager.
If the symbol is not used anywhere and the message keeps popping up, you'll need to clear the cash for it:
1) Go to Main MultiCharts window -> Help -> Support -> Open Logs folder.
2) Close all MultiCharts components.
3) Delete DAT files staring with IB in the Logs folder (see step 1).
4) Reopen MultiCharts.
Re: How to stop MC pulling data for specific instrument? [SOLVED]
Hi Tammy,Hello Airke07,
Please make sure the symbol is not used anywhere in MultiCharts. Double-check the charts, Scanner windows, Symbol Mapping (File > Broker Profiles > Symbol Mapping). Please also check if the symbol is not connected for Collect RT data w/o plotting in Quote Manager.
If the symbol is not used anywhere and the message keeps popping up, you'll need to clear the cash for it:
1) Go to Main MultiCharts window -> Help -> Support -> Open Logs folder.
2) Close all MultiCharts components.
3) Delete DAT files staring with IB in the Logs folder (see step 1).
4) Reopen MultiCharts.
I was able to solve the issue by clearing the cash. Thank you so much for your support!